Get Service Onboarding Implementation Lead - Associate Principal Service Management

Unisys; Bengaluru; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

Unisys in Bengaluru is seeking an Get Service Onboarding Implementation Lead to guide end-to-end onboarding of operating companies into the Get Service model. You will coordinate business stakeholders, SMEs, and delivery teams to ensure a smooth transition from discovery to go-live and stabilization.

You're a senior service-management professional with ITIL expertise, proven ability to lead cross-functional teams, and strong facilitation skills.

Qualifications

• Any degree and 6-8 years’ relevant experience OR equivalent combination of education and experience.
• Experience with service onboarding and operational transitions.
• Strong ITIL knowledge and practical experience.
• Experience working with senior business stakeholders.
• Ability to coordinate multiple workstreams.

Responsibilities

• Lead end-to-end onboarding of new operating companies into the Get Service model.
• Coordinate stakeholders, SMEs, project teams, and technical delivery teams.
• Drive onboarding activities from planning through stabilization.
• Discovery and Requirements Gathering: Conduct workshops and document requirements.
• Service Model Design and mapping of Services, Processes, Catalog entries, and operating models.
• Transition Management: plan and manage onboarding across groups, track milestones, manage risks.
• UAT and Deployment: coordinate testing and go-live readiness activities.
• Training and Adoption: coordinate training and onboarding workshops.

Skills

ITIL Knowledge

Service Management

Stakeholder Management

ServiceNow

Service Catalog

Cross-functional Leadership

Communication Skills

Project Coordination

Team Management

Facilitation

Education

Bachelor's degree

Tools

ServiceNow

CMDB

Job description

What success looks like in this role: Job Title: Get Service Onboarding Implementation Lead - Associate Principal Service Management Location: Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision:

Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Role Mission

Responsible for leading and coordinating the complete onboarding of an operating company into the Get Service operating model, acting as the primary point of contact between business stakeholders, subject matter experts, and technical teams. This role owns the end-to-end onboarding process and is accountable for ensuring successful delivery from discovery through implementation, go-live, and hypercare.

Key Responsibilities

• Onboarding Leadership Lead the end-to-end onboarding of new operating companies into the Get Service model.
• Serve as the primary coordination point between stakeholders, SMEs, project teams, and technical delivery teams.
• Drive onboarding activities from planning through operational stabilization.
• Discovery and Requirements Gathering Conduct discovery workshops. Facilitate requirements gathering sessions. Document business and operational requirements. Identify dependencies, risks, and onboarding constraints.
• Service Model Design Guide the mapping of: Services Processes Service catalog entries Resolver groups Operating models Support structures Ensure service structures align with organizational standards and operating requirements.
• Transition Management Define and manage onboarding transition plans. Coordinate onboarding activities across multiple stakeholder groups. Track onboarding milestones and deliverables. Manage risks, issues, and escalations throughout onboarding activities.
• User Acceptance Testing and Deployment Coordinate User Acceptance Testing activities. Support defect management and resolution processes. Prepare organizations for production deployment. Coordinate go-live readiness activities.
• Training and Adoption Coordinate training sessions. Facilitate onboarding workshops. Support adoption of processes and operating procedures. Ensure readiness of support teams and stakeholders.
• Hypercare and Stabilization Monitor onboarding success following deployment. Coordinate hypercare activities. Track stabilization metrics. Ensure successful transition into steady-state operations.
• Governance and Reporting Provide executive-level status reporting. Maintain onboarding governance. Manage risks, dependencies, assumptions, and escalations. Present progress updates to leadership stakeholders.

You will be successful in this role if you have:

Any degree and 6-8 years’ relevant experience OR equivalent combination of education and experience

Required Knowledge and Experience

• Service Management Expert understanding of IT Service Management.
• Strong ITIL knowledge and practical experience.
• Experience with service onboarding and operational transitions.
• ServiceNow Functional Knowledge
• Strong knowledge of: Service Catalog structure Assignment Groups Resolver Group design Business Service models Service Offerings User Groups Roles and Access Controls SLA frameworks Reporting and Dashboards CMDB fundamentals
• Stakeholder Management
• Experience working with senior business stakeholders.
• Ability to coordinate multiple workstreams.
• Strong communication and facilitation skills.
• Experience managing cross-functional teams.

Important Clarification

This is primarily a functional and service-management leadership role, not a platform development role. The resource is expected to: Define Coordinate Model Govern Manage implementation The resource is not expected to perform ServiceNow development, coding, scripting, or technical configuration activities.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants

Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity