Service Introduction Consultant - Associate Principal Consultant

Unisys; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Unisys in Bengaluru, KA, India, seeks a Service Introduction Consultant – Associate Principal Consultant to guide customers through discovery, service introduction, and readiness activities. You will collaborate with executives, delivery teams, and stakeholders to translate strategy into actionable roadmaps and measurable outcomes.

The role requires strong consulting, facilitation, and analysis skills, with experience in IT service management and international client environments.

Qualifications

• Bachelor's degree or equivalent in Business, IT, Service Management or related discipline.
• Experience in consulting, service introduction, transition, transformation, or IT service management environments.
• Strong workshop facilitation, stakeholder engagement, business analysis, and presentation skills.
• Experience preparing executive reports, recommendations, and roadmap documentation.
• Ability to work in international, customer-facing, and matrix organizations.

Responsibilities

• Discovery and assessment: facilitate workshops, gather requirements, establish baselines and identify improvement opportunities.
• Consulting and service introduction: interface between customers, delivery teams, and stakeholders; support new services and operating models.
• Reporting, roadmaps and value realization: prepare maturity assessments, ROI models, and transformation roadmaps; present findings to leadership.
• Stakeholder management: build relationships with executives and project teams; coordinate reviews, governance sessions, and align expectations.

Skills

Workshop facilitation

Stakeholder engagement

Business analysis

Presentation skills

Consulting experience

ITSM knowledge

Education

Bachelor's degree or equivalent

Job description

## Service Introduction Consultant - Associate Principal ConsultantApply: Bangalore, KA, India: Posted Today: REQ576212**What success looks like in this role:****Job Title:** Service Introduction Consultant – Associate Principal Consultant**Location****:** Bangalore **Who we are:**Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.**Our Vision:** Enhancing people’s lives through secure, reliable advanced technology.**Our Core Beliefs:*** Curiosity: We embrace the unknown and continuous learning.* Creativity: We look past routine ways of doing things.* Client-Centricity: Our clients’ success is our success.* Integrity: We act ethically and honestly. **Position Summary**The Service Introduction Consultant is responsible for guiding customers through assessment, discovery, service introduction, and readiness activities that enable successful adoption of new services and operational capabilities. The role combines consulting, stakeholder engagement, business analysis, operational readiness, and value realization disciplines to help clients transform strategy into actionable roadmaps and measurable outcomes. **Key Responsibilities****Discovery and Assessment**• Facilitate discovery workshops, orientation sessions, and rapid value assessments.• Work with client and delivery teams to understand business objectives, operational maturity, requirements, risks, and readiness.• Gather, analyze, and validate information from stakeholders, documentation, and operational data sources.• Establish current-state baselines and identify opportunities for improvement.**Consulting and Service Introduction**• Act as the primary consulting interface between customers, delivery teams, and solution stakeholders.• Support introduction of new services, operating models, and service management capabilities.• Develop practical recommendations that align business goals with operational requirements.• Ensure service introduction activities are coordinated, structured, and outcome focused.**Reporting, Roadmaps and Value Realization**• Prepare assessment, maturity, and recommendation reports for customer leadership teams.• Develop high-level business cases, ROI models, and value realization frameworks.• Create transformation roadmaps that prioritize initiatives and define next steps.• Present findings, recommendations, and executive summaries to stakeholders.**Stakeholder Management**• Build trusted relationships with customer executives, SMEs, project teams, and service delivery organizations.• Facilitate workshops, reviews, interviews, and governance sessions.• Manage expectations and ensure alignment across multiple stakeholder groups. #LI-RB1**You will be successful in this role if you have:**Required Qualifications• Bachelor's degree or equivalent experience in Business, Information Technology, Service Management, or a related discipline.• Experience in consulting, service introduction, transition, transformation, operational readiness, or IT service management environments.• Strong workshop facilitation, stakeholder engagement, business analysis, and presentation skills.• Experience preparing executive reports, recommendations, and roadmap documentation.• Ability to work in international, customer-facing, and matrix organizations.Preferred Qualifications• ITIL certification or equivalent service management knowledge.• Experience with digital workplace, transformation, user experience, or operational improvement initiatives.• Knowledge of business case development, ROI modelling, and maturity assessments.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.