Service Engineer (Packaging Industry)

Sealed Air Corporation; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Sealed Air Corporation in Bengaluru is seeking a Service Engineer to support sales teams, service packaging systems, and provide technical guidance to customers in a designated region. You will deliver field service, install systems, and troubleshoot equipment while promoting Sealed Air solutions.

The role emphasizes building long-term customer relationships, understanding packaging materials and processes, and identifying service opportunities, spare parts, and upgrades to drive account growth.

Qualifications

• Diploma/Technical or bachelor's degree or 5 years of technical experience.
• Valid driving license with own vehicle preferred.
• Ability to work overtime.

Responsibilities

• Service and maintain packaging systems: repair and troubleshoot equipment; manage inventory; uphold quality standards.
• Install packaging systems at customer locations and deliver operator training on processes and safety.
• Leverage consultative approach with customers to identify needs and promote upgrades or additional services.
• Develop new sales opportunities with the sales team including service agreements, parts, and new products.
• Demonstrate knowledge of Sealed Air solutions to end users.
• Develop accounts by strengthening existing relationships and coordinating with internal teams.
• Manage administrative duties including CRM, travel reports, and forecasting; coordinate with Customer Service.

Skills

Diploma

Technical/Bachelor's

5 years experience

Education

Diploma/Bachelor's

Job description

Position Summary:

Sealed Air is Looking for a Service Engineer in Bangalore!

The Service Engineer will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. You'll deliver technical service to the customers and engineering support of packaging systems in a designated region. You will also establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, complex equipment and platforms, and processes.

Role Responsibilities:

• Service and Maintain Packaging Systems - Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations.
• Install Packaging Systems and Deliver Training - Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment.
• Leverage Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies.
• Develop New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
• Demonstrate Solution Knowledge - Understand and clearly articulate full suite of Sealed Air Solutions Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users.
• Develop Accounts convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats.
• Manage Administrative Duties and Collaborate Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official reporting media (weekly visits/ Monthly/ 20-days planner/ monthly forecast etc.) liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

Qualifications

• Diploma / Technical or bachelor’s degree or 5 years of technical experience
• Valid driving license with own vehicle preferred.
• Ability to work overtime.

People Profile:

• Mechanical/ pneumatic/electrical and troubleshooting experience.
• Ability to read and understand technical drawings/troubleshooting charts.
• Strong listening, written, and verbal communication skills; strong persuasion/influencing skills.
• Ability to build strong relationships, work with customers to solve problems, and influence decision-making.
• Ability to work across teams and navigate complex environments.
• Goal-focused/deadline-driven/results-oriented.
• Self-starter and coachable.
• Detail-oriented.
• Strong time management, prioritization, and organization skills.
• Packaging experience is a plus.