Service Engineer

Sealed Air; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Sealed Air in Bengaluru, India seeks a Service Engineer to work with sales teams, service packaging systems, provide technical support, and promote Sealed Air solutions with customers. You will install packaging systems at customer locations, train operators, and consult on materials and equipment.

Responsibilities include developing new sales opportunities, ensuring high service quality, and collaborating with internal teams while maintaining CRM and documentation.

Qualifications

• Diploma/Technical or bachelor's degree or 5 years of technical experience.
• Valid driving license with own vehicle preferred.
• Ability to work overtime.

Responsibilities

• Service and maintain packaging systems; repair breakdowns and manage inventory.
• Install systems at customer locations and train operators.
• Consult with customers to understand needs and design layouts.
• Develop new sales opportunities; prepare quotations and warranties.
• Demonstrate Sealed Air Solutions to end users.
• Develop accounts and manage relationships with customers.
• Complete CRM documentation and liaise with internal teams.

Skills

Mechanical / Pneumatic experience

Troubleshooting

Reading technical drawings

Communication skills

Customer relationship building

Education

Diploma / Technical or bachelor’s degree or 5 years of technical experience

Job description

Position Summary

The Service Engineer will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. You'll deliver technical service to the customers and engineering support of packaging systems in a designated region. You will also establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, complex equipment and platforms, and processes.

Role Responsibilities:

• Service and Maintain Packaging Systems - Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations.
• Install Packaging Systems and Deliver Training - Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment.
• Leverage Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies.
• Develop New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
• Demonstrate Solution Knowledge - Understand and clearly articulate full suite of Sealed Air Solutions Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users.
• Develop Accounts - convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats.
• Manage Administrative Duties and Collaborate Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official reporting media (weekly visits/ Monthly/ 20-days planner/ monthly forecast etc.) liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities.

Qualifications

• Diploma / Technical or bachelor’s degree or 5 years of technical experience
• Valid driving license with own vehicle preferred.
• Ability to work overtime.

People Profile:

• Very high level of mechanical/ pneumatic and troubleshooting experience.
• Ability to read and understand technical drawings/troubleshooting charts.
• Strong listening, written, and verbal communication skills; strong persuasion/influencing skills.
• Ability to build strong relationships, work with customers to solve problems, and influence decision-making.
• Ability to work across teams and navigate complex environments.
• Goal-focused/deadline-driven/results-oriented.
• Self-starter and coachable.
• Detail-oriented.
• Strong time management, prioritization, and organization skills.
• Packaging experience is a plus.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.