Service Engineer- Delhi

Videojet Technologies; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Videojet Technologies in Mumbai is seeking a Service Engineer to provide onsite technical service support, including installation, maintenance, and customer training. The role involves resolving equipment breakdowns, promoting service contracts, and maintaining service reports.

The ideal candidate will have a diploma or engineering degree and a minimum of 4 years of field service experience. Strong troubleshooting skills and effective communication are essential, along with a willingness to travel extensively.

Qualifications

• Minimum of 4 years of experience in field service or technical service roles.
• Ability to work independently with minimal supervision.
• Familiarity with the local language is essential.

Responsibilities

• Attend and resolve customer equipment breakdowns.
• Install, commission, and maintain Videojet equipment.
• Diagnose technical issues and provide corrective actions.
• Promote service contracts and consumables to customers.
• Prepare service reports in Oracle.

Skills

Troubleshooting and analytical skills

Effective communication

Customer-handling skills

Education

Diploma or Engineering degree

Job description

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skill set with every project.
• Owning your ambition and fueling your career growth.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Joining a company with a proven track record of success and an exciting future.

Service Engineer

Delhi

Job Summary

This role will provide onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The Service Engineer also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement opportunities.

Key Responsibilities

• Attend and resolve customer equipment breakdowns within the assigned region.
• Install, commission, and maintain Videojet equipment at customer sites.
• Perform preventive maintenance as per defined schedules.
• Diagnose technical issues and provide effective corrective actions.
• Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services.
• Promote service contracts and consumables to customers.
• Conduct product demonstrations and provide operator-level customer training.
• Prepare and update service reports in Oracle.
• Identify potential spare parts and equipment requirements, submit quotations, and collect purchase orders.
• Generate service leads for the sales team related to equipment upgrades or replacements.

Required Qualifications

• Diploma or Engineering degree.
• Minimum 4 years of experience in field service or technical service roles.
• Strong troubleshooting and analytical skills.
• Ability to work independently with minimal supervision.
• Effective communication and customer-handling skills.
• Familiarity with the local language.
• Willingness to travel extensively within the assigned region.

Key Competencies

• Problem-solving and critical thinking.
• Time management and task prioritization.
• Cross-functional coordination.
• Customer-focused approach.
• Adaptability and learning agility.

We value diversity and the existence of similarities and differences, both visible and not, in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.