Sr. Service Engineer - Gandhidham

Videojet Technologies; Gujarat; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

24 days of Annual leave

10 days of Casual/Sick leave

Insurance coverage of 7 Lakhs for family

Career coaching and development opportunities

Flexible working hours

Job summary

Videojet Technologies is looking for a Sr. Service Engineer based in India, Gujarat. This role will primarily involve on-field service operations, providing technical support, installation, and maintenance of Videojet equipment. The candidate will also promote service contracts and consumables, ensuring customer satisfaction and service revenue growth.

The ideal applicant will have a Diploma or Engineering degree with at least 4 years of related experience. Benefits include flexible working hours and comprehensive insurance coverage.

Qualifications

• Minimum 4 years of experience in field service or technical service roles.
• Ability to work independently with minimal supervision.
• Willingness to travel extensively within the assigned region.

Responsibilities

• Attend and resolve customer equipment breakdowns within the assigned region.
• Install, commission, and maintain Videojet equipment at customer sites.
• Perform preventive maintenance as per defined schedules.
• Diagnose technical issues and provide effective corrective actions.
• Promote service contracts and consumables to customers.

Skills

Troubleshooting

Analytical skills

Communication

Customer handling

Education

Diploma or Engineering degree

Job description

Sr. Service Engineer

Job Location

Gandhidham/Kutch

Job Summary

This will be an individual role of on-field service operations. The applicant will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement opportunities.

Key Responsibilities

• Attend and resolve customer equipment breakdowns within the assigned region
• Install, commission, and maintain Videojet equipment at customer sites
• Perform preventive maintenance as per defined schedules
• Diagnose technical issues and provide effective corrective actions
• Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services
• Promote service contracts and consumables to customers
• Conduct product demonstrations and provide operator-level customer training
• Prepare and update service reports in Oracle
• Identify potential spare parts and equipment requirements, submit quotations, and collect purchase orders
• Generate service leads for the sales team related to equipment upgrades or replacements

Required Qualifications

• Diploma or Engineering degree
• Minimum 4 years of experience in field service or technical service roles
• Strong troubleshooting and analytical skills
• Ability to work independently with minimal supervision
• Effective communication and customer-handling skills
• Familiarity with the local language
• Willingness to travel extensively within the assigned region

Key Competencies

• Problem-solving and critical thinking
• Time management and task prioritization
• Cross-functional coordination
• Customer-focused approach
• Adaptability and learning agility

Benefits

• 24 days of Annual leave and 10 days of Casual/Sick leave, plus special medical leave as per guidelines
• Flexible working hours
• Professional onboarding and training options
• Career coaching and development opportunities
• Insurance coverage of 7 Lakhs for family

EEO Statement

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.