Service Engineer (Delhi)

Tonbo Imaging; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tonbo Imaging in Delhi seeks a field service engineer to handle customer technical queries, provide on-site support, diagnose and repair issues across India. You will repair PCBs, batteries, OLEDs and detectors, perform testing and validation, and support installation and preventive maintenance at customer sites.

Willingness to travel ~70% across India is required. Strong communication, troubleshooting and MS Office skills are expected along with a customer-focused approach.

Qualifications

• Strong troubleshooting, analytical and problem-solving skills.
• Hands-on experience with diagnostic, assembly, repair and maintenance tools.
• Good customer-handling and communication skills.
• Good knowledge of MS Office.
• Detail-oriented with a focus on precision and accuracy.
• Willingness to travel extensively across India.

Responsibilities

• Handle customer technical queries and provide on-site support
• Diagnose and troubleshoot product issues and failures
• Repair and refurbish PCBs, batteries, adapters/chargers, OLEDs and detectors
• Perform system-level testing and validation
• Support installation, commissioning and preventive maintenance at customer sites
• Troubleshoot technical issues and provide timely solutions
• Prepare technical reports and maintain service documentation
• Coordinate with the Bangalore team for effective issue resolution
• Provide technical/refresher training to customers when required

Skills

Troubleshooting

Diagnostics tools

Customer handling

MS Office

Attention to detail

Willingness to travel

Job description

Travel: Willingness to travel extensively (~70%) across India

Key Responsibilities

• Handle customer technical queries and provide on-site support
• Diagnose and troubleshoot product issues and failures
• Repair and refurbish PCBs, batteries, adapters/chargers, OLEDs and detectors
• Perform system-level testing and validation
• Support installation, commissioning and preventive maintenance at customer sites
• Troubleshoot technical issues and provide timely solutions
• Prepare technical reports and maintain service documentation
• Coordinate with the Bangalore team for effective issue resolution
• Provide technical/refresher training to customers when required

Required Skills

• Strong troubleshooting, analytical and problem-solving skills
• Hands-on experience with diagnostic, assembly, repair and maintenance tools
• Good customer-handling and communication skills
• Good knowledge of MS Office
• Detail-oriented with a focus on precision and accuracy
• Willingness to travel extensively across India