Service Engineer - AV

Ansata Computer Systems; Ernakulam; On-site; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary and incentives

Professional development opportunities

Collaborative work environment

Health insurance

Job summary

Ansata Computer Systems is seeking a qualified electronics service professional to diagnose, repair, calibrate, and test professional audio equipment across India. The role includes warranty and non-warranty service, on-site visits, and coordination with global manufacturers.

Applicants should hold a diploma in electronics or related field with extensive experience in electronics servicing or technical support. Fresh graduates with strong fundamentals may also be considered.

Qualifications

• Diploma in electronics-related field required.
• 15 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
• Track and maintain repair documentation.
• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
• Support product demonstrations, technical workshops, and customer training whenever required.
• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
• Ensure compliance with ANSATAs service processes, quality standards, and safety guidelines.
• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Skills

Strong electronics fundamentals

Technical support

Field service readiness

Education

Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or related field

Tools

Zoho CRM

Job description

Key Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
• Track and maintain repair documentation.
• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
• Support product demonstrations, technical workshops, and customer training whenever required.
• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
• Ensure compliance with ANSATAs service processes, quality standards, and safety guidelines.
• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
• 15 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Benefits

• Competitive salary and performance-based incentives based on experience
• Opportunities for professional development and growth within the company
• Collaborative and innovative work environment
• Health insurance and o

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.