Service Engineer - AV

Ansata Computer Systems; Mumbai; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary and incentives

Professional development

Collaborative and innovative work环境

Health insurance

Job summary

Ansata Computer Systems in Mumbai, Maharashtra, invites an Electronics Service Engineer to diagnose, repair, calibrate, and test professional audio equipment as per manufacturer specs. You will perform component-level maintenance and handle warranty service requests.

The role requires a Diploma in Electronics or related field and 1–2 years of servicing experience; fresh graduates with strong fundamentals are welcome.

Qualifications

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or related field.
• 1–2 years of electronics servicing, technical support, or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
• Track and maintain repair documentation.
• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
• Support product demonstrations, technical workshops, and customer training whenever required.
• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
• Ensure compliance with ANSATAs service processes, quality standards, and safety guidelines.
• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Skills

Electronics servicing

Technical support

On-site service

Repair documentation

Education

Diploma in Electronics

Diploma in Electronics & Communication

Diploma in Electrical Engineering

Diploma in Audio Engineering

Tools

Zoho CRM

Job description

Key Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
• Track and maintain repair documentation.
• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
• Support product demonstrations, technical workshops, and customer training whenever required.
• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
• Ensure compliance with ANSATAs service processes, quality standards, and safety guidelines.
• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
• 1-2 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Benefits

• Competitive salary and performance-based incentives based on experience
• Opportunities for professional development and growth within the company
• Collaborative and innovative work environment
• Health insurance and o