Service Engineer - AV

ANSATA - Professional Audio; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Professional development

Growth opportunities

Collaborative environment

Job summary

ANSATA - Professional Audio in Bengaluru is hiring a field service engineer to diagnose, repair, calibrate, and test professional audio gear in line with manufacturer specifications. You will perform component-level repairs and preventive maintenance on products distributed by ANSATA.

The role requires handling warranty and non-warranty service requests, coordinating with global manufacturers, and providing technical support via phone, email, remote sessions, and onsite visits.

Qualifications

• Diploma in Electronics or related field with hands-on repair experience.
• 1–5 years in electronics servicing or audio equipment servicing.
• Fresh graduates with strong fundamentals may be considered.

Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on ANSATA-distributed products.
• Handle warranty and non-warranty service requests with timely resolution and quality workmanship.
• Verify performance of repaired equipment before dispatch and ensure quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, and post-installation troubleshooting.
• Coordinate with global manufacturers for escalations, warranty claims, firmware updates, and RMAs.
• Maintain service records, repair reports, and customer communications in Zoho CRM.
• Travel across India to support service, repairs, installations, and technical assignments.

Skills

Electronics servicing

Technical support

Audio equipment servicing

Customer communication

Education

Diploma in Electronics

Electrical Engineering

Tools

Zoho CRM

Remote support tools

Job description

Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.

Perform component-level repairs and preventive maintenance on products distributed by ANSATA.

Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.

Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.

Provide technical support to customers via phone, email, remote sessions, and onsite visits.

Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.

Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.

Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.

Track and maintain repair documentation.

Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.

Support product demonstrations, technical workshops, and customer training whenever required.

Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.

Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.

Travel across India as required to support customer service, repairs, installations, and technical assignments.

Key Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.


• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.


• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.


• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.


• Provide technical support to customers via phone, email, remote sessions, and onsite visits.


• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.


• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.


• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.


• Track and maintain repair documentation.


• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.


• Support product demonstrations, technical workshops, and customer training whenever required.


• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.


• Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.


• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.


• 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.


• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Benefits

• Competitive salary and performance-based incentives based on experience


• Opportunities for professional development and growth within the company


• Collaborative and innovative work environment


• Health insurance and other benefits