Service Engineer - AV

ANSATA - Professional Audio; Ernakulam; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance and other benefits

Performance-based incentives

Professional development opportunities

Job summary

ANSATA - Professional Audio is seeking a service engineer to diagnose, repair, calibrate, and test professional audio equipment across India. You will perform component-level maintenance, handle warranty requests, and ensure repaired gear meets manufacturer specifications.

Role includes remote and onsite support, customer communication, and coordination with global manufacturers for firmware updates and RMAs.

Qualifications

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or related field.
• 1–5 years of experience in electronics servicing or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals may be considered.

Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on ANSATA-distributed products.
• Handle warranty and non-warranty service requests with timely resolutions.
• Verify performance of repaired equipment before dispatch and ensure quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
• Coordinate with global manufacturers for escalations, warranty claims, firmware updates, and RMAs.
• Maintain service records, repair reports, inspection reports, and customer communications in Zoho CRM.
• Travel across India to support customer service, repairs, installations, and technical assignments.

Skills

Diagnose issues

Troubleshoot

Repair complex electronics

Calibrate equipment

Test professional audio gear

Provide remote support

Onsite service

Education

Diploma in Electronics

Diploma in Electronics & Communication

Diploma in Electrical Engineering

Diploma in Audio Engineering

Tools

Zoho CRM

Job description

Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.

Perform component-level repairs and preventive maintenance on products distributed by ANSATA.

Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.

Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.

Provide technical support to customers via phone, email, remote sessions, and onsite visits.

Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.

Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.

Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.

Track and maintain repair documentation.

Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.

Support product demonstrations, technical workshops, and customer training whenever required.

Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.

Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.

Travel across India as required to support customer service, repairs, installations, and technical assignments.

Key Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
• Track and maintain repair documentation.
• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
• Support product demonstrations, technical workshops, and customer training whenever required.
• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
• Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.
• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
• 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Benefits

• Competitive salary and performance-based incentives based on experience
• Opportunities for professional development and growth within the company
• Collaborative and innovative work environment
• Health insurance and other benefits