Service Engineer - AV

Ansata Computer Systems Pvt Ltd; Ernakulam; On-site; INR 240,000 - 360,000; Full time

Job summary

Ansata Computer Systems Pvt Ltd in Kochi, Kerala seeks skilled electronics servicing professionals. The role requires diagnosing, repairing and testing professional audio equipment, supporting customers by phone, email, remote sessions, and onsite visits.

Travel across India will be routine to deliver service, installations, and training, with opportunities for growth based on performance. Diplomas in electronics or related fields plus 1–5 years of experience are preferred; fresh graduates with

Qualifications

• Diploma or degree in electronics or related field.
• 1–5 years of experience in electronics servicing or technical support.
• Fresh graduates with strong electronics fundamentals may be considered.
• Competitive salary and performance-based incentives based on experience.

Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on ANSATA products.
• Handle warranty and non-warranty service requests with timely resolution.
• Verify performance of repaired equipment before dispatch and ensure quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting.
• Coordinate with global manufacturers for escalations, warranty claims, firmware updates, and RMAs.
• Maintain service records and repair reports in Zoho CRM and other internal systems.
• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Skills

Electronics servicing

Technical support

Customer service

Education

Diploma in Electronics

Diploma in Electronics & Communications

Electrical Engineering

Audio Engineering

Tools

Zoho CRM

Job description

Full time | Ansata Computer Systems Pvt Ltd | India

Posted On 08/24/2026

Job Information

Entertainment

Work Experience 2-3 years

City Kochi

State/Province Kerala

682001

Job Description

Key Responsibilities:

Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.

Perform component-level repairs and preventive maintenance on products distributed by ANSATA.

Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.

Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.

Provide technical support to customers via phone, email, remote sessions, and onsite visits.

Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.

Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.

Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.

Track and maintain repair documentation.

Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.

Support product demonstrations, technical workshops, and customer training whenever required.

Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.

Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.

Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
  
• 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
  
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.
  
• Competitive salary and performance-based incentives based on experience
  
• Opportunities for professional development and growth within the company
  
• Collaborative and innovative work environment