Service Engineer

Johnson Controls; Mumbai City; On-site; INR 500,000 - 750,000; Full time

Job summary

Johnson Controls in Mumbai seeks a Service Engineer to install, commission and service Building Management and Fire & Security systems. You will ensure system uptime, diagnose faults, and maintain safety compliance while engaging with customers on-site.

The role requires a Diploma/Bachelor in Electrical/Electronics or related fields and 2–6 years of experience in ELV, Fire and Security. On-site presence and strong communication are essential.

Qualifications

• Diploma/Bachelor in Electrical, Electronics, Instrumentation, Automation, or Mechatronics is required.
• Certifications in Fire & Security Systems are an advantage.
• 2–6 years experience in installation, commissioning, or servicing of Fire, Security, ELV, or Building Automation Systems.

Responsibilities

• Install, test, commission, and maintain Fire & Security Systems.
• Diagnose faults in fire alarm, CCTV, access control, intrusion, and control systems.
• Perform preventive and corrective maintenance per service schedules.
• Attend service calls and close customer complaints promptly.
• Maintain service reports and maintenance records.
• Coordinate with customers, subcontractors, and internal teams.
• Ensure safety, quality, and company compliance.
• Support system upgrades and integrations.
• Provide training to customers when required.
• Participate in on-call support and emergency response.

Skills

Fire detection

Alarm systems

CCTV systems

Access control

Intrusion alarm

ELV systems

BMS

PLC basics

Electrical schematics

Troubleshooting

Communication skills

Customer service

Safety compliance

Education

Electrical/Electronics degree

Instrumentation/Automation

Mechatronics

Job description

Job Summary

The Service Engineer will be responsible for installation, commissioning, maintenance, troubleshooting, and servicing of Building Management Systems (BMS), Fire Alarm Systems, Access Control Systems, CCTV Surveillance Systems, Intrusion Detection Systems, and other ELV/Security solutions. The role requires strong technical expertise, customer interaction skills, and the ability to ensure system uptime and compliance with safety standards.

Key Responsibilities

• Perform installation, testing, commissioning, and maintenance of Fire & Security Systems.
• Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion alarm, and control systems.
• Conduct preventive and corrective maintenance activities as per service schedules.
• Attend service calls and ensure timely closure of customer complaints.
• Maintain service reports, maintenance records, and documentation.
• Coordinate with customers, subcontractors, and internal teams for project execution and service delivery.
• Ensure compliance with safety regulations, quality standards, and company procedures.
• Support system upgrades, modifications, and integration activities.
• Provide technical training and guidance to customers when required.
• Participate in on-call support and emergency breakdown response.

Required Skills & Competencies

• Knowledge of Fire Detection & Alarm Systems.
• Experience with CCTV, Access Control, Intrusion Alarm, and ELV Systems.
• Understanding of Control Systems, BMS, and PLC basics is preferred.
• Ability to read electrical schematics, wiring diagrams, and technical drawings.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Familiarity with safety standards and statutory compliance requirements.

Qualifications

• Diploma / Bachelor’s Degree in Electrical, Electronics, Instrumentation, Automation, Mechatronics, or related discipline.
• Relevant certifications in Fire & Security Systems are an advantage.

Experience

• 2 to 6 years of experience in installation, commissioning, or servicing of Fire, Security, ELV, or Building Automation Systems.