Service Engineer

Johnson Controls; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Johnson Controls in Mumbai, Maharashtra seeks a Service Engineer to install, commission, maintain, and troubleshoot BMS, Fire Alarm, CCTV, Access Control, and ELV/Security systems on client sites. The role emphasizes uptime and safety compliance.

The candidate should have 2–6 years of hands-on experience in Fire, Security, ELV, or Building Automation systems, with strong diagnostic and customer-service skills. On-site work and on-call support are required.

Qualifications

• Diploma or degree in Electrical, Electronics, Instrumentation, Automation, Mechatronics, or related field.
• Certifications in Fire & Security Systems are advantageous.
• 2–6 years of relevant experience in installation, commissioning, or servicing of Fire, Security, ELV or Building Automation systems.

Responsibilities

• Install, test, commission and maintain Fire & Security Systems.
• Diagnose faults in fire alarm, CCTV, access control and intrusion systems.
• Perform preventive and corrective maintenance per service schedules.
• Attend service calls and close customer complaints timely.
• Maintain service reports and documentation.
• Coordinate with customers, subcontractors and internal teams.
• Ensure safety, quality standards and company procedures.
• Support system upgrades, modifications and integrations.
• Provide technical training and guidance to customers.
• Participate in on-call support and emergency response.

Skills

Fire Detection & Alarm Systems

CCTV & Access Control

Intrusion Alarm & ELV Systems

BMS/Control Systems & PLC basics

Electrical Schematics & Wiring Digrams

Troubleshooting & Problem-solving

Communication & Customer Service

Safety & Compliance

Education

Diploma/Bachelor in Electrical, Electronics, Instrumentation, Automation, Mechatronics or related field

Certifications in Fire & Security Systems (advantageous)

Job description

Job Summary

The Service Engineer will be responsible for installation, commissioning, maintenance, troubleshooting, and servicing of Building Management Systems (BMS), Fire Alarm Systems, Access Control Systems, CCTV Surveillance Systems, Intrusion Detection Systems, and other ELV/Security solutions. The role requires strong technical expertise, customer interaction skills, and the ability to ensure system uptime and compliance with safety standards.

Key Responsibilities

• Perform installation, testing, commissioning, and maintenance of Fire & Security Systems.
• Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion alarm, and control systems.
• Conduct preventive and corrective maintenance activities as per service schedules.
• Attend service calls and ensure timely closure of customer complaints.
• Maintain service reports, maintenance records, and documentation.
• Coordinate with customers, subcontractors, and internal teams for project execution and service delivery.
• Ensure compliance with safety regulations, quality standards, and company procedures.
• Support system upgrades, modifications, and integration activities.
• Provide technical training and guidance to customers when required.
• Participate in on-call support and emergency breakdown response.

Required Skills & Competencies

• Knowledge of Fire Detection & Alarm Systems.
• Experience with CCTV, Access Control, Intrusion Alarm, and ELV Systems.
• Understanding of Control Systems, BMS, and PLC basics is preferred.
• Ability to read electrical schematics, wiring diagrams, and technical drawings.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Familiarity with safety standards and statutory compliance requirements.

Qualifications

• Diploma / Bachelor’s Degree in Electrical, Electronics, Instrumentation, Automation, Mechatronics, or related discipline.
• Relevant certifications in Fire & Security Systems are an advantage.

Experience

• 2 to 6 years of experience in installation, commissioning, or servicing of Fire, Security, ELV, or Building Automation Systems.