Service Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Mumbai; On-site; INR 350,000 - 700,000; Full time

Job summary

Johnson Controls in Mumbai seeks a Service Engineer responsible for installation, commissioning, maintenance, troubleshooting, and servicing of BMS, Fire Alarm, CCTV, Access Control, and ELV/security systems. Strong technical expertise and customer interaction are required to ensure system uptime and safety compliance.

The role requires diagnosing faults, attending service calls, maintaining service reports, and coordinating with customers and teams to ensure timely service delivery.

Qualifications

• Knowledge of Fire Detection & Alarm Systems.
• Experience with CCTV, Access Control, Intrusion Alarm, and ELV systems.
• Understanding of Control Systems, BMS, and PLC basics is preferred.
• Ability to read electrical schematics, wiring diagrams, and technical drawings.

Responsibilities

• Perform installation, testing, commissioning, and maintenance of Fire & Security Systems.
• Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion alarm, and control systems.
• Attend service calls and ensure timely closure of customer complaints.
• Coordinate with customers, subcontractors, and internal teams for project execution and service delivery.

Skills

Fire detection & alarm

CCTV systems

Access control

Intrusion alarm

ELV systems

BMS basics

Electrical schematics

Troubleshooting

Education

Diploma / Bachelor's Degree in Electrical

Job description

Job Summary The Service Engineer will be responsible for installation, commissioning, maintenance, troubleshooting, and servicing of Building Management Systems (BMS), Fire Alarm Systems, Access Control Systems, CCTV Surveillance Systems, Intrusion Detection Systems, and other ELV/Security solutions. The role requires strong technical expertise, customer interaction skills, and the ability to ensure system uptime and compliance with safety standards.

Key Responsibilities

Perform installation, testing, commissioning, and maintenance of Fire & Security Systems. Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion alarm, and control systems. Conduct preventive and corrective maintenance activities as per service schedules. Attend service calls and ensure timely closure of customer complaints. Maintain service reports, maintenance records, and documentation. Coordinate with customers, subcontractors, and internal teams for project execution and service delivery. Ensure compliance with safety regulations, quality standards, and company procedures. Support system upgrades, modifications, and integration activities. Provide technical training and guidance to customers when required. Participate in on-call support and emergency breakdown response.

Required Skills & Competencies

Knowledge of Fire Detection & Alarm Systems. Experience with CCTV, Access Control, Intrusion Alarm, and ELV Systems. Understanding of Control Systems, BMS, and PLC basics is preferred. Ability to read electrical schematics, wiring diagrams, and technical drawings. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Familiarity with safety standards and statutory compliance requirements.

Qualifications

Diploma / Bachelor's Degree in Electrical, Electronics, Instrumentation, Automation, Mechatronics, or related discipline. Relevant certifications in Fire & Security Systems are an advantage. Experience 2 to 6 years of experience in installation, commissioning, or servicing of Fire, Security, ELV, or Building Automation Systems.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, and more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.