Field Service engineer

Johnson Controls, Inc.; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Johnson Controls, Inc. in Bengaluru, India seeks a skilled Service Engineer to install, maintain, troubleshoot, and support ELV and security systems, including Access Control, Fire Alarm, CCTV, and BMS.

The role requires strong technical knowledge, problem-solving skills, and the ability to provide timely client support. Responsibilities include configuring servers/workstations, diagnosing hardware/software issues, performing preventive maintenance, and ensuring system uptime while coordinating

Qualifications

• Diploma or degree in electronics/electrical/instrumentation/CS.
• 4–5 years hands-on experience in Access Control, FAS, CCTV, BMS, and related systems.
• Knowledge of networking concepts and ability to read schematics.
• Willingness to travel to client sites and communicate with customers.

Responsibilities

• Install, commission, test, and maintain Access Control, CCTV, FAS, and BMS systems.
• Diagnose and resolve hardware, software, and network issues in security systems.
• Perform preventive and corrective maintenance per service schedules.
• Configure servers/workstations and system software for security platforms.
• Monitor system performance and ensure maximum uptime at client sites.
• Coordinate with customers to understand service requirements and provide timely resolutions.
• Prepare service reports, maintenance records, and technical documentation.
• Support system upgrades, expansions, and migrations as needed.
• Ensure safety standards and company procedures are followed.
• Provide technical guidance and training to end users when required.

Skills

Networking concepts

IP addressing

Switches & routers

Customer handling

Willingness to travel

Server installation

System integration

Education

Electronics/Electrical/Instrumentation/CS degree

Job description

Job Summary

We are seeking a skilled and experienced Service Engineer to install, maintain, troubleshoot, and support ELV and security systems, including Access Control Systems, Fire Alarm Systems (FAS), CCTV Surveillance Systems, Servers, and Building Management Systems (BMS). The candidate should have strong technical expertise, problem-solving skills, and the ability to provide timely support to clients.

Key Responsibilities

• Installation, commissioning, testing, and maintenance of Access Control, CCTV, FAS, and BMS systems.
• Diagnose and resolve hardware, software, and network-related issues in security and automation systems.
• Perform preventive and corrective maintenance activities as per service schedules.
• Configure and troubleshoot servers, workstations, and system software related to security platforms.
• Monitor system performance and ensure maximum uptime for client installations.
• Coordinate with customers to understand service requirements and provide timely resolutions.
• Prepare service reports, maintenance records, and technical documentation.
• Support system upgrades, expansions, and migration activities.
• Ensure compliance with safety standards and company procedures.
• Provide technical guidance and training to end users when required.

Required Skills & Qualifications

• Diploma / Bachelor's Degree in Electronics, Electrical, Instrumentation, Computer Science, or a related field.
• Minimum 4 to 5 years of hands‑on experience in:
  • Access Control Systems
  • Fire Alarm Systems (FAS)
  • CCTV Surveillance Systems
  • Server Installation and Troubleshooting
  • Building Management Systems (BMS)
• Good knowledge of networking concepts, IP addressing, switches, and routers.
• Experience with system integration and troubleshooting.
• Ability to read technical drawings, schematics, and system layouts.
• Strong communication and customer-handling skills.
• Willingness to travel to client sites as required.

Preferred Certifications

• Access Control System Certifications
• CCTV/VMS Certifications
• Fire Alarm System Certifications
• BMS Vendor Certifications
• CCNA or Networking Certifications (Preferred)