SERVICE ENGINEER

Saur Energy International; Chennai District; On-site; INR 450,000 - 700,000; Full time

Job summary

Saur Energy International is seeking a Field Service Engineer for on-site service work with low to medium complexity, following standard processes and safety guidelines. The role requires clear communication with customers and internal teams, and involves travel for field assignments across India.

You will perform entry-level field service tasks, identify technical problems, and prepare material lists and reports to ensure timely, quality service delivery. English proficiency is essential.

Qualifications

• Diploma or BE/BTech in Electrical/Electronics required.
• 5–8 years in Low/Medium Voltage Drives and VFD installations.
• Willingness to travel for field service.
• Excellent English communication.

Responsibilities

• Execute service work with low to medium complexity per work instructions.
• Deliver quality customer service and support customers.
• Collaborate with customer and service teams to identify new service opportunities.
• Prepare material lists and ensure availability of parts and equipment.
• Prepare customer reports and obtain sign-off from customer representatives.
• Troubleshoot simple equipment and apply a first-time-right approach.
• Travel as required for field service.

Skills

Field service experience

Electrical/ Electronics

English communication

Education

Diploma/BE/BTech in Electrical/Electronics

Job description

Your role and responsibilities

You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB

You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Bangalore, India.

Work model: on site #LI-onsite

You will be mainly accountable for:

Contributing to customer satisfaction by executing service work according to customer orders and expectations

Clear understanding of the sense of urgency and care in the direct area of responsibility

Performing entry-level field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform

Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and of the appropriate quality for service activities

Preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools. Troubleshooting simple equipment failures and making recommendations to avoid repeating the problem in the future. Proactively executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality standards

Qualifications for the role

Minimum qualification of Diploma or BE, or B-Tech in Electrical Electronics.

Minimum 5 to 8 years of experience in Low/Medium Voltage Drives, VFD drives, with Installation & Commissioning of VFD drives,

Field Service Travelling Mandatory

Knowledge on technical Support for field service activities

Ability to work under pressure and face customers at critical hours

Excellent verbal and written communication skills (English language is a must)