Service Engineer

Unitell India; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Unitell India is seeking a dedicated Service Engineer to join our team in the Delhi-NCR region. You will provide exceptional service and support to clients, ensuring their needs are met efficiently and building lasting relationships.

Key duties include maintenance, troubleshooting, training clients, and coordinating with sales to identify service opportunities. A strong focus on customer satisfaction and clear communication is essential.

Qualifications

• Strong background in sales and service with focus on customer satisfaction.
• Excellent problem-solving skills and technical aptitude.
• Ability to communicate effectively with clients and team members.
• Proficiency in using service management software and tools.
• Willingness to travel within the Delhi-NCR region as needed.

Responsibilities

• Conduct regular maintenance and servicing of equipment to ensure optimal performance.
• Troubleshoot and resolve technical issues reported by clients in a timely manner.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling services.
• Provide training and support to clients on the proper use of equipment and services.
• Maintain accurate records of service activities and client interactions.
• Stay updated on industry trends and advancements to provide the best solutions to clients.

Skills

Sales & Service

Problem Solving

Communication

Service Software

Travel Readiness

Job description

We are seeking a dedicated and skilled Service Engineer to join our team in the Delhi-NCR region. The ideal candidate will be responsible for providing exceptional service and support to our clients, ensuring that their needs are met efficiently and effectively. As a Service Engineer, you will play a crucial role in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities:

• Conduct regular maintenance and servicing of equipment to ensure optimal performance.
• Troubleshoot and resolve technical issues reported by clients in a timely manner.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling services.
• Provide training and support to clients on the proper use of equipment and services.
• Maintain accurate records of service activities and client interactions.
• Stay updated on industry trends and advancements to provide the best solutions to clients.

Required Skills:

• Strong background in sales and service, with a focus on customer satisfaction.
• Excellent problem-solving skills and technical aptitude.
• Ability to communicate effectively with clients and team members.
• Proficiency in using service management software and tools.
• Willingness to travel within the Delhi-NCR region as needed.

If you are a motivated individual with a passion for service excellence and a desire to grow in your career, we encourage you to apply for this exciting opportunity as a Service Engineer.

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