Service Engineer

Esco; Bengaluru Urban; On-site; INR 320,000 - 460,000; Full time

Benefits offered by this job

Travel opportunities across India

Job summary

Esco Lifesciences Group is seeking a Service Engineer for Scientific and Healthcare to support field service activities across India. You will troubleshoot, commission, certify Esco units, and maintain service documentation while travelling to customer sites.

The role requires an engineering degree, 3+ years in lab equipment repair, strong English, and willingness to travel nationwide; a valid driving license for both auto and manual cars is preferred.

Qualifications

• Engineering degree required.
• At least 3 years' experience in laboratory equipment repair and troubleshooting.
• Good command of spoken and written English.
• Lifesciences experience preferred.
• Strong analytical and problem-solving skills.
• Willing to travel across India for customer visits; valid driving license for automatic and manual vehicles.

Responsibilities

• Field service support for Esco products.
• Handle all breakdown calls promptly and effectively.
• Maintain high customer satisfaction and manage expectations.
• Prepare monthly performance reports for service/technical management.
• Monitor repairs to ensure efficiency and target hours.
• Decide when escalation is needed to resolve issues.
• Publish and maintain service documentation in a binder.
• Maintain online service documentation on distributor intranet.
• Troubleshoot, commission, and certify units as promoted.
• Provide hands-on training for field service teams; travel >20%.

Skills

Field service experience

Troubleshooting

Customer communication

English proficiency

Driving license

Education

Engineering degree

Job description

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

Service Engineer for Scientific and Healthcare

Responsibilities

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Prepares monthly reports to present the overall performance of the service and technical application management
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to investigate the escalation process in order to resolve a customer concern/issue
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands-on training for field service organizations > 20% travel

The Ideal Candidate Would Possess:

• Degree in Engineering
• With at least Three (3) years of working experience in laboratory equipment repair and troubleshooting
• Good command of spoken and written English
• Experience in the Lifesciences industry is preferred
• Good analytical and problem-solving skills
• Willing to travel across India for customer visits
• With a driver’s license and experience in driving both automatic and manual vehicles