Service Engineer

Esco; Pune City; On-site; INR 600,000 - 900,000; Full time

Job summary

A global leader in life sciences products seeks a Field Service Engineer in Pune City, India. The ideal candidate has a degree in Engineering and at least 3 years of experience in laboratory equipment repair. You will provide service support, manage customer expectations, and must be willing to travel across India. Strong analytical and problem-solving skills are essential for success in this role.

Qualifications

• 3+ years of experience in laboratory equipment repair
• Driver's license with experience in both automatic and manual vehicles
• Willingness to travel across India for customer visits

Responsibilities

• Field service support for Esco products
• Handle breakdown calls quickly to ensure customer satisfaction
• Prepare monthly performance reports on service and technical management
• Monitor repairs and maintenance for efficiency
• Perform troubleshooting, commissioning, and certification of units

Skills

Laboratory equipment repair and troubleshooting

Problem-solving skills

Good command of spoken and written English

Analytical skills

Education

Degree in Engineering

Job description

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

Responsibilities

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Prepares monthly reports to present the overall performance of the service and technical application management
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to investigate the escalation process in order to resolve a customer concern/issue
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands-on training for field service organizations internationally > 20% travel

The Ideal Candidate Would Possess

• Degree in Engineering
• With at least Three (3) years of working experience in laboratory equipment repair and troubleshooting
• Good command of spoken and written English
• Good analytical and problem-solving skills
• Willing to travel across India for customer visits
• With a driver’s license and experience in driving both automatic and manual vehicles

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering, Manufacturing, and Other

Industries

• Manufacturing and Medical Equipment Manufacturing