Post Sales Executive

Esco; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A life sciences organization is seeking a Service Representative in Mumbai to support service sales activities and maintain strong customer relationships. The ideal candidate should possess a Bachelor’s degree in economics or engineering and have 1-3 years of relevant experience. Responsibilities include managing inventory stocks, processing orders through Navision, and ensuring high standards of customer service. Strong communication skills in English and a positive attitude are essential for this role.

Qualifications

• 1-3 years of experience in a similar role.
• Candidates with experience in handling paperwork and ensuring customer satisfaction are preferred.

Responsibilities

• Support team and service sales-related activities within the company.
• Maintain good customer relationships by acting as an extension of the field service force.
• Monitor company inventory stocks and responsible for inventory stock-take.
• Process orders by generating service order confirmation in Navision System.
• Email performance invoices and service order confirmations to customers.

Skills

Good communication skills in spoken and written English

Ability to deliver high standards of customer service

Positive attitude

Understanding of production and service/sales techniques

Able to work effectively under pressure

Education

Bachelor’s degree in economics or engineering

Job description

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast‑growing, mid‑sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Direct Manager: Service Manager

Responsibilities

• To support team and service sales‑related activities within the company.
• Play an important part in maintaining good customer relationships by acting as an extension of the field service force.
• Provide excellent organizational, administrative and communication skills, together with an ability to deliver high standards of customer service.
• Monitor company inventory stocks. Responsible for inventory stock‑take, check stock availability and prepare the parts for Technician / Engineer.
• Responsible for order processing. Key the data from Purchase Order in Navision System to generate service order confirmation.
• Submit service order confirmation to service coordinator.
• Email performance invoice and service order confirmation to customer. Responsible to follow up customer payment.
• Generate weekly and monthly purchase order collected and sales report.
• Interact with customers to provide information in response to inquiries about products and services.
• Handle and resolve customer’s complaints.
• Co‑ordinate order processing and shipment of goods.
• Help customer to decide what type of products would best suit their needs together with product specialist.

Key Requirements

• Bachelor’s degree in economics or engineering, preferably with a specialization in Service.
• 1‑3 years of experience in a similar role.
• Good communication skills in spoken and written English.
• Candidates with experience in handling paperwork and ensuring customer satisfaction are preferred.
• Positive attitude and demonstrate responsibility.
• Understanding of production and service/sales techniques, including production processes and sales analysis.
• Able to work effectively under pressure.