Service Engineer

Mtech Laser India; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Mtech Laser India in Ahmedabad district provides advanced laser cutting solutions and after-sales service. We seek a field service engineer to support customers on-site with laser cutting machines, perform diagnostics, and repair as needed.

You will visit installations, coordinate with sales and production, build strong customer relationships, and help identify upsell opportunities while ensuring compliance with company standards and regulations.

Qualifications

Responsibilities

• Provide technical support for laser cutting machines, including troubleshooting and repair.
• Conduct on-site visits to inspect installations and resolve issues.
• Collaborate with sales and production to address complex customer problems.
• Develop relationships with key accounts and identify upsell opportunities.
• Ensure compliance with company policies and regulatory requirements.

Job description

Roles and Responsibilities

• Provide technical support to customers for laser cutting machines, including troubleshooting and resolving issues related to machine operation, maintenance, and repair.
  
• Conduct site visits to inspect customer installations, identify potential problems, and implement solutions or recommendations.
  
• Collaborate with internal teams (sales, production) to resolve complex customer issues and improve overall customer satisfaction.
  
• Develop and maintain relationships with key accounts by providing timely service support, ensuring prompt response times, and identifying opportunities for upselling/cross-selling.
  
• Ensure compliance with company policies, procedures, and regulatory requirements throughout all aspects of service delivery.