Service Desk Engineer – Bangalore, India

Axiom Technologies Pty Ltd.; Bengaluru; On-site; INR 167,000 - 391,000; Full time

Job summary

Axiom Technologies Pty Ltd. in India seeks a capable IT Support professional to coordinate activities and provide onsite/on-call assistance within the desktop computing environment to ensure timely service delivery.

The role requires strong communication skills and familiarity with incident management and ticketing tools. Candidates should be able to handle user queries professionally, deliver timely resolutions, and work in a fast-paced IT helpdesk setting from Pune or Bengaluru.

Qualifications

• Experience in Service Desk / IT Helpdesk / Technical Support.
• Good knowledge of incident management, ticketing tools, and basic IT troubleshooting.
• Strong customer service and problem-solving skills.

Responsibilities

• Coordinate onsite/on-call assistance to end-users within the desktop computing environment.
• Handle incidents and service requests with timely resolutions and updates.
• Ensure smooth communication with users and timely escalation when needed.

Skills

Service Desk

Technical Support

Communication Skills

Tools

Ticketing Tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Pune or Bangalore

Shift: Candidates must be willing to work the US night shift.

Communication: Strong verbal and written communication skills are essential.

Assessment: Candidates must be able to clear the Voice & Accent (V&A) assessment.

Preferred Candidate Profile:

• Experience in Service Desk / IT Helpdesk / Technical Support.
• Good knowledge of incident management, ticketing tools, and basic IT troubleshooting.
• Ability to handle user queries professionally and provide timely resolutions.
• Strong customer service and problem-solving skills.

Please prioritize candidates with strong communication skills and immediate availability, as clearing the V&A assessment is a key requirement.

Job Category

Technical