Service Desk analyst_PUNE

Wipro; Pune District; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Wipro in Pune seeks a Service Desk Analyst (Technical Support- Senior) to support end users across calls, chats and emails. The role requires 1 to 3 years of relevant experience and mandates work from office 5 days a week with rotational night shifts.

You will diagnose and resolve IT incidents, log interactions in the incident management tool, and communicate clearly with users. Immediate joiners preferred and readiness to commute to the office.

Qualifications

• 1-3 years of experience in service desk or customer support.
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues effectively.

Responsabilités

• Assist end users with application issues, system administration queries, and network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents via calls, chats, emails, and walk-ins.
• Log all interactions and document activities in the incident management tool.
• Handle and resolve helpdesk requests efficiently.

Connaissances

Verbal communication

Written communication

Technical troubleshooting

Customer service

Outils

Incident management tool

Description du poste

Job Details

• Role: Service Desk Analyst (Technical Support- Senior)
• Support Modalities: Calls / Chats / Emails (No choice of modality)
• Experience: 1 to 3 Years of relevant experience.
• Location: Pune
• Work Mode: Work From Office (Mandatory 5 days/week)
• Shift: Rotational shifts, including night shifts (as per project requirement)
• Transport: Oneway transport (7:00 PM to 7:00 AM | Radius: 30 km)
• Office Hours: 9.5 hours per day
• Distance: Candidate must be comfortable commuting to the office
• Communication: Excellent verbal & written communication skills required

Preferred Candidate Profile

• Experienced candidates in Service Desk / Customer Support
• Strong verbal and written communication skills
• Strong understanding of technical troubleshooting
• Immediate joiners preferred

Job Responsibilities

1. Assist end users with application issues, system administration queries, and network concerns.
2. Diagnose, prioritize, troubleshoot, and resolve IT incidents via calls, chats, emails, and walkins.
3. Identify and escape urgent tickets requiring immediate attention.
4. Log all interactions and document activities accurately in the incident management tool.
5. Handle and resolve helpdesk requests efficiently.