Mac Support Specialist – India(Remote)

Axiom Technologies Pty Ltd.; India; Remote; INR 600,000 - 900,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable L2 Mac Support Engineer to coordinate onsite/on-call assistance for end users within our desktop computing environment in India. You will troubleshoot macOS issues and guide onsite engineers through diagnosis and remediation.

The role requires strong macOS troubleshooting, remote support experience, and familiarity with ITSM/ticketing tools. You will document resolutions, coordinate with cross-functional teams, and ensure timely incident closure

Qualifications

• Experience troubleshooting macOS & MacBook
• Experience in remote tech support and L2 incident management
• Familiarity with ITSM and ticketing tools
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to coordinate with onsite engineers and cross-functional teams

Responsibilities

• Troubleshoot escalated macOS hardware, software, configuration, connectivity, and performance issues.
• Guide onsite engineers through diagnosis, remediation, testing, and incident closure.
• Document troubleshooting steps, resolutions, and status updates in ITSM/ticketing tools.
• Coordinate with relevant support teams for hardware repairs, access requirements, and issues beyond the defined support scope.
• Provide effective remote support and ensure timely resolution of technical incidents.
• Communicate clearly with stakeholders and maintain accurate incident records.

Skills

macOS troubleshooting

Remote technical support

L2 incident management

ITSM processes

Ticketing tools

Communication skills

Tools

ITSM ticketing tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

We are looking for an experienced L2 Mac Support Engineer with strong macOS troubleshooting skills and the ability to provide remote technical support to onsite engineers and end users.

Key Responsibilities

• Troubleshoot escalated macOS hardware, software, configuration, connectivity, and performance issues.
• Guide onsite engineers through diagnosis, remediation, testing, and incident closure.
• Document troubleshooting steps, resolutions, and status updates in ITSM/ticketing tools.
• Coordinate with relevant support teams for hardware repairs, access requirements, and issues beyond the defined support scope.
• Provide effective remote support and ensure timely resolution of technical incidents.
• Communicate clearly with stakeholders and maintain accurate incident records.

Required Skills

• Strong hands-on experience with macOS and MacBook troubleshooting.
• Experience in remote technical support and L2 incident management.
• Knowledge of ITSM processes and ticketing tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to coordinate effectively with onsite engineers and cross-functional support teams.

Job Category

Technical