IT HelpDesk Engineer

Powerbridge; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health insurance for self, spouse, and kids

Long-term benefit plan with employer matching

Professional development opportunities

Job summary

A leading AV & IT service provider in Bengaluru is seeking an IT HelpDesk Engineer to provide first-level technical support. The candidate will diagnose and resolve hardware and software issues, support video conferencing and unified communications, and assist on-site as well as remote users. This role requires strong problem-solving capabilities, effective communication, and the ability to work in a fast-paced environment. The position includes on-call support responsibilities and offers opportunities for professional development.

Qualifications

• Strong problem-solving skills and ability to work in a fast-paced environment.
• Experience in supporting remote users and on-site assistance.
• Ability to manage and report on performance metrics.

Responsibilities

• Provide first-level technical support across the organization.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Support video conferencing and audio-visual setups.

Skills

Troubleshooting hardware issues

Software support for Windows XP, 7, 10

Technical phone support

Experience with Office Suite

Unified Communications knowledge

Tools

Symantec Ghost

Office Communicator

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

IT HelpDesk Engineer

Bangalore South, India | Posted on 12/17/2025

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

We are seeking a dedicated and customer-focused IT HelpDesk Engineer to provide first-level technical support across our organization. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and unified communication issues to ensure uninterrupted business operations. This role requires strong problem-solving skills, effective communication, and the ability to work in a fast-paced, global environment while supporting both on-site and remote users.

The IT HelpDesk Engineer will play a critical role in system deployments, outage management, conference room and AV support, asset preservation, and collaboration with Tier 2 and Tier 3 support teams. Rotational on-call and occasional weekend support will be required to maintain high service availability.

Requirements

Job Responsibilities:

• Assist end-users in resolving computer hardware, software, and application problems with the following operating systems: Windows XP, 7, 10.
• Experience with Office Suite 2003-2016 in both installation and Support.
• Experience with Office Communicator and/or Unified Communications installation.
• Install and configure new PC systems using Symantec Ghost, including software configuration for network access and software application installation and configuration.
• Repair and troubleshoot PC related hardware, software, and network issues.
• Build software images for laptops and desktops
• Printer support – works with our maintenance company and manages toner inventory.
• Unified communication, AV, and Video Conferencing support for Conference room meetings.
• Technical phone support for remote users.
• Track outages and respond to requests for clarification of outages
• Provide feedback to the employee on what steps should have been taken
• Identify problematic areas and implement strategic solutions.
• Preserve assets, information security,y and control structures
• Develop and report on metrics on performance
• Challenge existing processes and procedures.
• Assist staff in crisis outage restoral
• Analyze customer requirements
• Give specific, direct troubleshooting information to customers based on experience and judgment
• Maintain a 24-hour on-call presence on all issues
• Check the log book regarding issues, ensuring items are recorded in a timely and accurate fashion
• Act as a point of contact to the Tier 2 and Tier 3 support teams during system outages.
• Some weekend support of projects when necessary.
• Procurement of IT-related equipment.
• On-call Support – Rotational.
• Health insurance coverage for self, spouse, and kids.
  
• Long-term benefit plan with employer matching contributions.
  
• Opportunities for professional development and advancement within the organization.