Service Desk Engineer

Emkay; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Emkay in Mumbai is seeking a Service Desk Engineer to provide first-line IT support and resolve user issues across phone, email, and chat channels. You will diagnose hardware and software problems and ensure timely help.

The role requires strong communication, knowledge of service desk practices, and the ability to escalate complex cases to senior engineers when needed.

Qualifications

• 3-8 years of experience in a similar role (Service Desk Engineer).
• Strong knowledge of service desk management principles and practices.
• Excellent communication skills with ability to work effectively with customers at all levels.

Responsibilities

• Manage and resolve customer complaints in a timely and professional manner.
• Provide technical support to customers via phone, email, or chat regarding IT-related issues.
• Troubleshoot hardware and software problems using various tools and techniques.
• Escalate complex issues to senior engineers or other teams as needed.

Skills

Experience (3-8 yrs)

Service desk management

Communication skills

Job description

Roles and Responsibilities :

• Manage and resolve customer complaints in a timely and professional manner.
• Provide technical support to customers via phone, email, or chat regarding IT-related issues.
• Troubleshoot hardware and software problems using various tools and techniques.
• Escalate complex issues to senior engineers or other teams as needed.

Job Requirements :

• 3-8 years of experience in a similar role (Service Desk Engineer).
• Strong knowledge of service desk management principles and practices.
• Excellent communication skills with ability to work effectively with customers at all levels.