Service Desk Engineer

Capgemini; Dadri; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Band & events

Wellness activities

Inclusive culture

Job summary

Capgemini India is seeking a 24x7 Level 1 IT Service Desk professional to provide first-level support for hardware, software, network, and application issues, and to manage incidents through ticketing tools.

You will troubleshoot user problems, perform root-cause analysis, and escalate complex issues when needed, while supporting system installations, user accounts, and remote assistance to ensure smooth IT operations.

Qualifications

• Provide first-level technical support for hardware, software, network, and application-related issues.
• Manage and resolve incidents/service requests through ticketing tools while meeting SLA targets.
• Troubleshoot user issues, perform root cause analysis, and escalate complex problems to higher support teams.

Responsibilities

• Provide first-level technical support for hardware, software, network, and application-related issues.
• Manage and resolve incidents/service requests through ticketing tools while meeting SLA targets.
• Troubleshoot user issues, perform root cause analysis, and escal complex problems to higher support teams.
• Support system installations, user account management, remote assistance, and overall IT service operations.
• This is a 24x7 Level 1 IT Service Desk role.
• The role primarily supports Indian evening and night shifts

Skills

Technical support

Incident management

Troubleshooting

Remote assistance

Tools

Ticketing tools

Job description

Job Description:

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Provide technical support and troubleshoot hardware, software, network, and user issues through ticketing systems, ensuring timely resolution, customer satisfaction, and smooth IT operations.

Job Profile

• Provide first-level technical support for hardware, software, network, and application-related issues.
• Manage and resolve incidents/service requests through ticketing tools while meeting SLA targets.
• Troubleshoot user issues, perform root cause analysis, and escal complex problems to higher support teams.
• Support system installations, user account management, remote assistance, and overall IT service operations.
• This is a 24x7 Level 1 IT Service Desk role.
• The role primarily supports Indian evening and night shifts

What youll love about working here :

• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutionsto overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com