Capgemini Off Campus Hiring 2026 | Recruitment for Service Desk Engineer | Apply Now

Freshers Recruitment; India; Presencial; INR 300.000 - 500.000; Jornada completa

Descripción de la vacante

Capgemini is hiring for the role of Service Desk Engineer in Noida. Open to graduates from any discipline, this IT support position offers exposure to global client environments and hands-on technical work.

The role requires strong verbal communication, basic networking, and hardware troubleshooting, with night shifts and rotating schedules to align with US time zones. You will provide first-line support via phone or chat and strive for high CSAT and First Call Resolution.

Formación

• Graduation degree in any field.
• Basic to intermediate knowledge of Windows OS and networking.

Responsabilidades

• Provide technical support via phone or chat for software, hardware, and basic network-related issues.
• Identify and resolve issues quickly, aiming to achieve First Call Resolution (FCR).
• Handle customer concerns professionally, even in high-pressure situations.
• Ensure a high level of customer satisfaction (CSAT) through effective issue resolution.
• Maintain accurate records of customer interactions and troubleshooting steps in the system.
• Escalate unresolved issues to higher support teams when required.
• Meet performance targets and adhere to service level agreements (SLAs).

Conocimientos

Verbal communication

Interpersonal skills

Networking concepts

Hardware troubleshooting

Time management

Voice support

Educación

Any Graduate

Herramientas

Windows OS

Descripción del empleo

Capgemini Off Campus Hiring 2026 : Capgemini is currently hiring for the position of Service Desk Engineer. This opportunity is open to graduates from any discipline who are looking to build or grow their careers in IT support. The job is based in Noida, making it a good option for candidates seeking roles in this region.

• Role: Service Desk Engineer
• Category: IT Jobs
• Qualification: Any Graduate
• Experience: Experienced candidates preferred
• Salary: Competitive (as per industry standards)
• Location: Noida
• Application Deadline: Apply as soon as possible

Eligibility Criteria

To apply for this role, candidates should have a graduation degree in any field.

Role Description (Grade-Specific Skills)

• Strong verbal communication skills with a clear and neutral accent, along with good listening ability.
• Good interpersonal skills to handle customer interactions, including difficult or escalated situations.
• Basic to intermediate understanding of:
  • Windows operating systems (installation, updates, troubleshooting errors)
  • Software compatibility and device drivers
  • Computer hardware and peripheral devices
  • Basic networking concepts like Wi-Fi, LAN, and IP configuration
• Ability to manage multiple tasks in a fast-paced work environment.
• Previous experience in voice-based technical support is an advantage.
• Should be comfortable working night shifts based on US time zones.
• Willingness to work in rotational shifts with weekly offs on a rotating basis.

Key Responsibilities

• Provide technical support via phone or chat for software, hardware, and basic network-related issues.
• Identify and resolve issues quickly, aiming to achieve First Call Resolution (FCR).
• Handle customer concerns professionally, even in high-pressure situations.
• Ensure a high level of customer satisfaction (CSAT) through effective issue resolution.
• Maintain accurate records of customer interactions and troubleshooting steps in the system.
• Escalate unresolved issues to higher support teams when required.
• Meet performance targets and adhere to service level agreements (SLAs).

This opportunity with Capgemini is a solid choice for candidates who want to build a career in IT support and customer service. The Service Desk Engineer role offers hands-on experience with real-time technical issues, exposure to global clients, and a chance to develop both technical and communication skills. With a competitive salary package and a dynamic work environment in Noida, this position can be a great stepping stone for long-term growth in the IT industry.

If you meet the eligibility criteria and are comfortable working in a fast-paced, shift-based environment, it's worth applying as soon as possible to secure your chance.

FAQs for Capgemini Recruitment 2026

1. Who can apply for the Capgemini Service Desk Engineer role?

Any graduate with a degree in any discipline can apply for this role at Capgemini. Candidates with relevant technical support experience will have an added advantage.

2. Is prior work experience mandatory for this position?

The role is primarily aimed at experienced candidates. However, applicants with strong technical knowledge and good communication skills may still be considered.

3. What skills are required for this job?

Candidates should have basic to intermediate knowledge of Windows OS, hardware troubleshooting, and networking concepts. Good communication skills and the ability to handle customer queries professionally are also important.

4. What is the job location for this recruitment?

The position is based in Noida.

5. Are night shifts required for this role?

Yes, candidates must be comfortable working in night shifts and rotational schedules, as the role may support clients in different time zones, including the US.

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Guddi

Guddi is a Passionate Job Content Writer holding 5 years of Experience in this Industry.