Configuration Support Engineer

Capgemini Engineering; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Capgemini Engineering in Bengaluru is seeking a Configuration Engineer to design and support physical security deployments across on-site campuses and client sites.

The role focuses on configuring PSIM solutions, integrating video, access, and IP-based security components, and ensuring reliable operations with incident management and documentation for audits.

Qualifications

• 4–12 years of relevant experience in security systems and system integration.
• Hands-on with PSIM/Access Control platforms such as Milestone, LenelS2, or DMP.
• Strong understanding of IP-based security networks and analytics.

Responsibilities

• Configure, administer, and support PSIM and access control systems.
• Install, configure, maintain, and troubleshoot security management solutions.
• Monitor system health and incident handling; manage patches and configuration.
• Coordinate with OEM vendors and field teams for issue resolution.
• Document configurations, SOPs, and knowledge articles.

Skills

Physical Security

IP-based security

Networking concepts

System integration

Incident management

Tools

Milestone

LenelS2

DMP

Job description

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Job Description

Job Title: Configuration Engineer

Location: Bangalore / Gurgaon

Notice Period: 0-60days

Shift: Night Shift / US Shift

Experience Required: 4–12 years

Key Responsibilities

• Configure, administer, and support physical security systems, including video surveillance, access control, and integrated security platforms.
• Perform installation, configuration, maintenance, and troubleshooting of security management solutions such as Milestone, LenelS2, DMP, or similar platforms.
• Monitor system health, performance, and availability to ensure uninterrupted security operations.
• Manage patching, upgrades, and configuration management activities across security systems and associated infrastructure.
• Diagnose and resolve issues related to IP-based security systems, access control devices, cameras, and integrated applications.
• Handle escalations and coordinate with OEM vendors, field service teams, and internal stakeholders for timely issue resolution.
• Support system integration activities between security platforms, network infrastructure, and third-party applications.
• Maintain technical documentation, configuration records, SOPs, and knowledge articles.
• Participate in incident management, root cause analysis (RCA), and continuous improvement initiatives.
• Ensure compliance with operational standards, security policies, and change management processes.

Mandatory Skills

• Physical Security & Access Control Systems
  • Hands‑on experience with:
    • Milestone
    • LenelS2
    • DMP
    • Similar Physical Security Information Management (PSIM) or Access Control Systems
  • Experience supporting:
    • Video Surveillance Systems (VMS)
    • Access Control Systems
    • IP‑Based Security Solutions

Networking & System Integration

• Strong understanding of networking concepts.
• Knowledge of IP‑based security devices and architectures.
• Experience with system integration between security platforms and enterprise systems.

Operations & Support

• Monitoring and Event Management.
• Patch Management.
• Configuration Management.
• Incident and Escalation Management.
• Vendor/OEM Coordination.
• Technical Documentation and Reporting.

What You'll Love About Working Here

We offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.