Service Designer_Q2 27

Infosys; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Infosys in Bengaluru seeks a service design professional to drive B2B engagements from discovery to delivery. You will map as-is processes, design to-be journeys, and translate insights into actionable roadmaps for product and service offerings, collaborating with Product Managers and Tech Leads.

You will lead workshops with senior stakeholders, conduct user research and usability testing, and leverage Salesforce to enhance service design.

Qualifications

• Experience in B2B sales lifecycle (lead gen to deal closure).
• Ability to facilitate workshops with senior stakeholders.
• Experience with current-to-future state process design and journey maps.
• Strong communication and stakeholder management abilities.
• Familiarity with Salesforce and Agile/Lean methodologies.

Responsibilities

• Understand and navigate the B2B sales process, including lead generation, negotiation, and closing deals.
• Facilitate workshops, engage senior stakeholders, and solve complex problems collaboratively.
• Map current-state processes (“as-is”) and design future-state processes (“to-be”) with journey maps and service blueprints.
• Articulate a clear vision for service and product offerings aligned with business goals and customer needs.
• Translate journey maps into high-level features and requirements with Product Managers and Tech Leads to develop roadmaps.
• Leverage Salesforce to enhance service design and delivery.
• Apply Agile and Lean methodologies to service design projects.
• Conduct user research and usability testing to gather insights and validate design decisions.
• Build strong stakeholder relationships across the organization.
• Communicate and present complex ideas clearly to diverse audiences.

Skills

Lead generation

Negotiation

Stakeholder management

Workshop facilitation

Process mapping

Roadmapping

Salesforce

Agile/Lean

User research

Tools

Salesforce

Job description

Key Responsibilities

• Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
• Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
• Expertise in mapping current-state processes (“as-is”) and designing future-state processes (“to-be”), including detailed journey maps and service blueprints.
• Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
• Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
• Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.
• Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
• Skilled in conducting user research and usability testing to gather insights and validate design decisions.
• Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
• Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences.