Service Designer Q2 27

Infosys; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys is looking for a candidate with a Bachelor of Engineering or Bachelor of Design to take on project responsibilities in understanding the B2B sales process and service design. You will facilitate workshops, engage stakeholders, and map processes to align service offerings with business goals.

The ideal candidate will have strong skills in Salesforce and Agile methodologies, showcasing a strong ability to communicate complex ideas clearly. If you enjoy problem-solving and stakeholder engagement, this role could be a perfect fit.

Responsibilities

• Navigate the B2B sales process, including lead generation and negotiation.
• Facilitate workshops and engage senior stakeholders.
• Map current-state processes and design future-state processes.
• Articulate a vision for service and product offerings.
• Translate journey maps into high-level features and requirements.
• Leverage Salesforce for service design.
• Apply Agile methodologies to service design projects.
• Conduct user research and usability testing.
• Build and maintain stakeholder relationships.
• Convey ideas and solutions to diverse audiences.

Skills

Understanding the B2B sales process

Facilitating workshops

Mapping current-state processes

Service blueprinting

Translating journey maps

Salesforce expertise

Agile methodologies

User research

Stakeholder management

Communication skills

Education

Bachelor of Engineering

Bachelor of Design

Tools

Salesforce

Job description

Educational Requirements

Bachelor of Engineering,Bachelor of Design

Service Line

WONG DOODY

Responsibilities

• Project ResponsibilitiesDemonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
• Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
• Expertise in mapping current-state processes (as-is) and designing future-state processes (to-be), including detailed journey maps and service blueprints.
• Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
• Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
• Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.
• Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
• Skilled in conducting user research and usability testing to gather insights and validate design decisions.
• Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
• Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences

Preferred Skills

Foundational->Service Management->Service Design