Salesforce Sales and Service Cloud Technical Lead

Shashwath Solution; Dadri; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

Shashwath Solution is seeking a Senior Salesforce Lead with 13+ years of Salesforce experience to design and deliver complex Sales and Service Cloud solutions. You will lead a pod of developers, coordinate with IT and marketing, gather requirements, and ensure quality delivery aligned with architectural standards.

The role emphasizes hands-on design, stakeholder collaboration, and mentoring junior engineers while advancing Salesforce capabilities across the business.

Qualifications

• 13+ years of Salesforce.com development experience and exposure to integration projects.
• Experience leading a pod of Sales and Service Cloud developers.
• Strong knowledge of Salesforce architecture and data model.

Responsibilities

• Design and develop custom Salesforce solutions in marketing space.
• Lead a POD of Sales and Service Cloud developers to deliver on time with high quality.
• Gather requirements, write technical docs, configure systems, train users and analyze data.

Skills

Salesforce development

System integration

Agile methodology

CI/CD in Salesforce

Team leadership

Mentorship

Data modeling

Job description

Years of Experience

Salesforce Sales and Service Cloud Experience 8+ Years

Overall Salesforce Experience 13+ years

Preferred Certifications

• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce Certified Administrator
• Salesforce Associate
• Salesforce Platform Developer II

Responsibilities

• At least 5+ years of experience in designing and developing custom solutions in the Salesforce marketing space.
• Leading a POD of Sales and Service Cloud Developers and deliver as per the project timelines and expectations with high quality
• Requirements Gathering, Technical Documentation, System Configurations, User Training, Data Analysis & Business process implantation/improvement.
• Provide solutions and ideas on how the Salesforce modules that are listed above can be leveraged and can be used for the business need.
• Collaborate with cross-functional teams including IT, Marketing, Data to gather and document requirements for new and existing Salesforce solutions.
• Create and maintain technical documentation, including functional specifications and system diagrams.
• Develop a deep understanding of the business processes to help identify areas where Salesforce solutions can add value.
• Provide user training and support to ensure end-users can effectively use Salesforce solutions.
• Train Customer stakeholders on how to use the system and perform various business tasks using Salesforce.
• Provide ongoing support and assistance to marketing stakeholders as they learn and adopt the Salesforce Service and Sales Cloud
• Translate business requirements into technical solutions that can be implemented using
• Consult with the Solution Architect to ensure that the proposed solution aligns with the overall technical architecture and best practices.
• Collaborate with the Solution Architect to provide technical guidance to stakeholders and ensure that the project meets technical standards and requirements.
• Participate in meetings and discussions with business partners and marketing teams to provide updates on Salesforce projects and gather feedback.
• Build strong relationships with business partners and Sales/Service teams to foster collaboration and communication.
• Provide recommendations to improve existing Salesforce solutions and implement new features and functionalities.
• Developing and implementing best practices for data management, segmentation, and personalization.
• Conducting demos, training sessions for the business and other team members to ensure they have the skills and knowledge needed to effectively use Salesforce Sales and Service Cloud.
• Collaborating with the Salesforce Implementing group and drive the business & development decisions that are beneficial for Customer in the long run.
• Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce and other systems.
• Communicate development status on a regular basis to stakeholders, escalating any identified risks

Competencies

• 13 years of Salesforce.com development experience as well as experience in systems integration environments with large, complex third-party solutions coupled with proven expertise integrating solutions with other applications within the overall technology environment
• Demonstrative success with at least three large Salesforce.com implementation
• Excellent knowledge of Salesforce.com architecture and data model
• Demonstrated team building and project management skills
• Proven management and mentorship of development team direct reports preferred
• Experience in Agile development methodologies
• Well versed with CI/CD implementation in Salesforce project

Additional knowledge, Skills and Abilities

• Detail-oriented, organized, and possess good writing and communication skills
• Ability to operate effectively, and with a sense of responsibility, in a fast-paced, deadline-driven environment
• Excellent mentor and coach