Service Designer

Ascendion; Hyderabad; Hybrid; INR 1,500,000 - 2,400,000; Full time

Job summary

Ascendion in India invites a Senior Service Designer to shape end-to-end service experiences, uncover complex business scenarios, and translate research into actionable insights that drive measurable impact. You will collaborate with cross-functional teams to map workflows, identify friction points, and create clear visual narratives for transformation initiatives.

The role demands 5–8 years in service design or related fields, strong research and synthesis skills, and a portfolio demonstrating

Qualifications

• 5–8 years of experience in Service Design, CX Strategy, UX Research, Business Design, or related fields.
• Strong background in qualitative research, stakeholder interviews, synthesis, and insight generation.
• Proven ability to document complex workflows and create service blueprints and journey maps.
• Portfolio or case studies showing strategic thinking and business impact.

Responsibilities

• Discover scenarios across business units through observations and interviews.
• Generate insights and create service blueprints, journey maps, and ecosystem views.
• Identify opportunities and partner with cross-functional teams on transformation roadmaps.
• Visualize findings with high-quality artifacts and compelling stakeholder decks.
• Collaborate with Business Analysts, UX Designers, and product teams to validate findings.

Skills

Research & Synthesis

Technical Design Skills

Systems Thinking

Soft Skills

Portfolio

Job description

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com. Ascendion | Engineering to elevate life. We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Job Title

Senior Service Designer

Location

Hyderabad / Pune (Hybrid Work Mode)

About The Role

This role focuses on uncovering complex business scenarios, translating research into actionable insights, and shaping service experiences that drive measurable business impact. As a Senior Service Designer, you will work across various business units to map out end-to-end service experiences, identify friction points in current workflows, and create clear visual narratives. You will act as a strategic problem-solver who combines design thinking and systems-level analysis to support transformation initiatives and help cross-functional teams make confident, informed decisions.

Key Responsibilities

• Discover Scenarios Across Business Units: Conduct observational research, contextual inquiries, and stakeholder interviews to understand workflows, operational processes, and identify inefficiencies or friction points.
• Generate Insights Through Analysis: Analyze research to identify patterns and opportunity areas. Create visualizations like service blueprints, journey maps, and ecosystem views to map pain points and dependencies.
• Identify Opportunities: Translate insights into "How might we..." statements and design principles. Partner with UX Designers and cross-functional teams to build opportunity frameworks, readiness assessments, and transformation roadmaps.
• Visualize Findings: Develop high-quality visual artifacts and structured documentation for insight decks, stakeholder presentations, and workshops using strong storytelling skills to drive decision-making.
• Collaborate Across Disciplines: Work closely with Business Analysts, UX Designers, and technology/product teams to validate findings with operational data and translate service insights into tangible experience opportunities.

Minimum Qualifications

• Experience: 5-8 years of experience in Service Design, CX Strategy, UX Research, Business Design, or Business Consulting.
• Research & Synthesis: Strong background in qualitative research, stakeholder interviews, synthesis, and insight generation.
• Technical Design Skills: Proven ability to document complex workflows and create service blueprints, journey maps, process models, and structured documentation.
• Systems Thinking: Deep understanding of how people, processes, technology, and business outcomes intersect.
• Soft Skills: Excellent visual communication, storytelling, ability to navigate ambiguity, work independently, and confidently influence stakeholders.
• Portfolio: A strong portfolio or case studies showcasing strategic thinking, service design depth, and tangible business impact.