Service Delivery Manager - Top Bank

GIPS Consultancy; Nagpur District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

GIPS Consultancy in Nagpur District, Maharashtra, seeks a Branch Operations and Risk Control professional to manage daily branch activities across lending, security and safety in line with banking guidelines. You will drive risk controls, monitor branch and SOAX scores, and coordinate RBI audits and inspections.

Responsibilities include preventing fraud, maintaining operational risk monitoring, and ensuring adherence to procedures across branches in a full-service banking environment.

Qualifications

• Responsible for daily operations of a full service branch office covering branch operations, lending, security and safety in accordance with the Bank's guidelines.
• Ensure operations, risk control and process adherence at branches.
• Oversee branch audit scores and SOAX audit scores; drive improvements.

Responsibilities

• Ensure daily branch operations including lending, security and safety per Bank guidelines.
• Maintain risk controls and process adherence across branches.
• Monitor and improve RBI audits, inspections and incognito visits.
• Oversee fraud prevention and operations risk monitoring.

Skills

Operations management

Risk control

Audit readiness

Fraud prevention

Operational risk monitoring

RBI audits/inspections

Job description

• Ensure operations, risk control and process adherence at branches
• Branch Audit score
• SOAX Audit score
• Fraud prevention
• Ops risk monitoring
• RBI audits, inspections and incognito visit

Required Candidate profile

Responsible for daily operations of a full service branch office covering all aspects viz
branch operations, lending, , security and safety in accordance with the Bank's guidelines.