Service Delivery Manager - Top Bank

GIPS Consultancy; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

GIPS Consultancy in Hyderabad is seeking a branch operations professional to oversee daily branch activities, lending, security and safety in line with banking guidelines. The role focuses on maintaining risk controls, ensuring process adherence, and supporting audit readiness.

Strong emphasis on branch operations and incident prevention is required. The incumbent will coordinate RBI audits, inspections and incognito visits, track audit scores, and implement corrective actions to optimize safety

Qualifications

• Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, security and safety in accordance with the Bank's guidelines.
• Must monitor branch and RBI audit readiness and ensure compliance with risk controls.

Responsibilities

• Ensure operations, risk control and process adherence at branches
• Branch Audit score monitoring and improvement
• SOAX Audit score tracking and remediation
• Fraud prevention initiatives and controls
• Ops risk monitoring and RBI audits/inspections/incognito visits

Skills

Operations management

Risk control

Audit awareness

Fraud prevention

Job description

• Ensure operations, risk control and process adherence at branches
• Branch Audit score
• SOAX Audit score
• Fraud prevention
• Ops risk monitoring
• RBI audits, inspections and incognito visit

Required Candidate profile

Responsible for daily operations of a full service branch office covering all aspects viz
branch operations, lending, , security and safety in accordance with the Bank's guidelines.