Service Delivery Manager - Top Bank

GIPS Consultancy; Lucknow; On-site; INR 350,000 - 650,000; Full time

Job summary

GIPS Consultancy in Lucknow, India seeks an operations-focused candidate to manage daily branch activities and ensure compliance with the bank's guidelines. The role covers lending, security and safety, with emphasis on audit readiness and risk controls.

The incumbent will support RBI inspections and maintain high standards of process adherence, while driving fraud prevention and operational risk monitoring across branches.

Qualifications

• Experience overseeing daily branch operations and adherence to guidelines.
• Knowledge of lending processes, security and safety compliance.

Responsibilities

• Ensure operations, risk control and process adherence at branches
• Branch Audit score
• SOAX Audit score
• Fraud prevention
• Ops risk monitoring
• RBI audits, inspections and incognito visit

Skills

Branch operations

Risk control

Audit readiness

Job description

• Ensure operations, risk control and process adherence at branches
• Branch Audit score
• SOAX Audit score
• Fraud prevention
• Ops risk monitoring
• RBI audits, inspections and incognito visit

Required Candidate profile

Responsible for daily operations of a full service branch office covering all aspects viz
branch operations, lending, , security and safety in accordance with the Bank's guidelines.