Service Delivery Manager - F&A - AP 4D

Genpact; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in Pune seeks a Service Delivery Manager for F&A AP to lead AP operations, manage invoices, vendor master data, and intercompany payments. You will drive continuous improvement, governance calls, and audits in a fast-paced, innovation-led environment.

The role requires strong accounting knowledge, AP process excellence, and stakeholder management to deliver high-quality outcomes for global clients.

Qualifications

• Bachelor's in accounting/commercial/economics/finance, or Master's in finance.
• AP Certification - F-Tec
• English language proficiency required (Intermediate)

Responsibilities

• Lead Accounts Payable operations and manage multiple ERP systems.
• Oversee document management, invoice processing, helpdesk, and vendor maintenance.
• Ensure KPI/SLA targets, drive audits and VOC remediation across AP.
• Lead governance calls with stakeholders and own improvement projects.

Skills

Accounts Payable

Audit Responses

EDI

Change Management

Client Relations

Document Management

Invoice Payments

Monthly Close

People Leadership

Risk Management

RPA

Stakeholder Management

Supplier Data

Vendor Master Data

Education

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Tools

ERP Systems

Job description

Service Delivery Manager - F&A - APReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionAs a process lead, you will be responsible for Account Payables operations team, Work on Multiple ERP, Systems and Manual Intensive nature of Work Accountable for Accounts Payable process which involves activities like: Document management, Invoice processing, Helpdesk, Correspondence, Trade and Non Trade (EDI & Non-EDI), vendor maintenance, Database corrections of vendor information, Intercompany Non-Trade payments and outstanding handling Responsible for completing all activities within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable. Accountable for client VOC and successful external & internal audits Be open to work in any shift as per the business requirement Participate and lead governance calls with internal / external stakeholders Own projects and drive outcomes with multi stakeholdersQualificationsBachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - FinanceCertificationsAccounts Payable Certification - F-TecF-TecRequired SkillsAccounting, Accounts Payable Process, Audit Responses, Banking Capital Markets, Change Management, Client Relations, Critical Thinking, Document Management, Electronic Data Interchange (EDI), Energy Work, Exception Processing, Expenses, External Reporting, Help Desk Support, Invoice Payments, Monthly Close Process, People Leadership, Risk Management, RPA Commercials and AOI, Stakeholder Management, Statistical Models, Supplier Accounts, Supplier Management, Vendor Master DataLanguageEnglish (Required)Language Proficiency -Intermediate - B1Additional Job Location -Job TypeRegularMaster Skill List -F&A - APRemote Type -OfficeWork Shift -Flex Time (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.