Service Delivery Manager

Noventiq India; Dadri; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Group medical coverage

Maternity and paternity leaves

Learning and development programs

Flexible work arrangements (remote/hy-

Job summary

Noventiq India is seeking a Service Delivery Manager / Project Manager to oversee client accounts, ensuring delivery excellence and strong stakeholder engagement. You will coordinate with internal teams to maintain service levels and drive successful incident resolution.

The role requires deep technical service delivery experience and exceptional communication across client and vendor teams in a fast-paced environment.

Qualifications

• 7+ years in a customer-facing technical service delivery or support role.
• Experience in managed service delivery management.
• Experience with virtualization, distributed networks and/or cloud computing.
• Strong communication across internal and external teams.

Responsibilities

• Serve as Service Delivery Manager / Project Manager at the client account level.
• Collaborate with Umbrella teams to ensure changes to customer environments meet SLAs.
• Provide visibility and guidance through regular operational reviews and reporting.
• Oversee escalation and prioritization during critical events.

Skills

Customer-facing communication

Project management

Service delivery management

Networking basics

Tools

Virtualization

Cloud computing

Distributed networks

Job description

Company Overview

Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting over 80,000 organizations across all sectors with a wide selection of best‑in‑class IT vendors, alongside its own services and solutions. Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency.

About You

• 7+ years of experience working in a customer‑facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration).
• Experience in managed service delivery management.
• Experience with virtualization, distributed networks and/or cloud computing of scale.
• High level of comfort communicating effectively across internal and external organizations.
• Knowledge of networking protocols such as HTTP, DNS, and TCP/IP.
• Previous or current experience in an engineering support technical role (systems or network administration/operations or similar).

Must Have

• Technical complex troubleshooting skills in infrastructure services (OS, networking, cloud).
• Ability to manage multiple tasks and projects in a fast‑moving environment.
• Presentation skills; high degree of comfort with both large and small audiences.
• Customer‑facing skills to represent Umbrella well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade‑offs, best practices, and risk management.
• Client communication and presentation experience.

Soft Skills

• Excellent verbal and written communication skills.
• Good documentation skills.
• Great customer handling skills.
• Able to handle unforeseen situations.

What You’ll Do

• Serve as Service Delivery Manager / Project Manager at the client account level and act as a trusted adviser, providing visibility, service reviews, and reporting through all phases of the implementation life cycle.
• Work closely with other Umbrella teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting capacity needs and service level agreements.
• Earn a trusted client advisory relationship with our clients and team.
• Provide visibility and guidance around client services through regular operational service reviews and reporting.
• Handle operational and tactical issues with customers.
• Participate in change management processes to ensure success and service uptime.
• Collaborate with application owners to develop and standardize test, upgrade, and release management processes.
• Engage directly with customer technical stakeholders on most issues.
• Advocate for the customer and work with internal resources to ensure SLAs are met.
• Raise internal awareness of customer‑impacted bugs and/or issues and drive prioritization for fixes or responses.
• Participate in customer‑requested meetings (onsite or via phone).
• Oversee escalation, prioritization, and drive customer communication during critical events.
• Be available outside of business hours to help coordinate urgent issue handling as needed.

What We Offer

• Group medical coverage, personal accident coverage, and term life insurance.
• Rewards and recognition program, employee referral program, wellness program, and CSR initiatives.
• Maternity and paternity leaves.
• Company‑sponsored certification program.
• Learning and development courses, cross‑skill, mentorship and leadership programs.
• Quarterly performance feedback sessions.
• Savings, investments and retirement benefits.
• Flexible work hours, work‑from‑home, remote working, and hybrid working.
• Company onsite and fun events.

Location

Noida - NQIND, Noida, Uttar Pradesh, India