Service Delivery Leader - SCM - Planning & After Sales 3

BrightClaim; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact is seeking a Service Delivery Leader for SCM with expertise across demand and supply planning, S&OP, and deployment planning. You will lead service delivery, manage client relationships, and drive end-to-end SCM solutions for complex global projects.

The role emphasizes collaboration with Sales and Operations, training and enablement, and the promotion of Genpact supply chain products. Proactive leadership and thought leadership through knowledge sharing are expected.

Qualifications

• Bachelor-level and/or Master-level qualifications in business, engineering, or SCM.
• Credentials in supply chain domains and continuous improvement are desirable.
• Certifications like CSCP, PMP, Six Sigma are mentioned as part of the profile.

Responsibilities

• Lead service delivery for the SCM team and ensure operational excellence.
• Develop end-to-end supply chain solutions across Demand/Supply Planning, S&OP, Deployment and Allocation Planning.
• Drive strategic client projects and coordinate with Sales and Operations to deploy solutions.

Skills

Blue Yonder Space Planning

Customer Experience

Kinaxis

O9 Demand Planning

Procurement Operations

Strategic Planning

Supply Chain Management

Supply Chain Planning

Transportation And Logistics

Education

Bachelor's - Business Administration

Bachelor's - Industrial Engineering

Bachelor's - Logistics

Bachelor's - Supply Chain Management

Master's - Operations Management

Job description

Service Delivery Leader - SCM - Planning & After Sales

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Lead service delivery for the Supply Chain Management team, ensuring operational excellence while building strong client relationships. Develop and implement end-to-end supply chain solutions across Demand Planning, Supply Planning, S&OP, Deployment Planning, Allocation Planning, and related functions, incorporating process redesign, analytics, and digital interventions with commercial considerations. Manage and drive strategic projects within the client’s supply chain functions, ensuring timely execution and alignment with business objectives. Collaborate with Sales and Operations teams to deploy Genpact supply chain solutions in the market, and support training and enablement of internal stakeholders. Champion the adoption of supply chain products and solutions, promoting best practices and value delivery across clients and internal teams. Gather, consolidate, and share client feedback with Product leaders to validate strategies and inform the development of new solutions. Demonstrate thought leadership by producing insights through Blogs, Articles, Whitepapers, and other knowledge-sharing initiatives.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Six Sigma Green Belt Certification - American Society for Quality (ASQ)American Society for Quality (ASQ)

Required Skills

Blue Yonder Space Planning, Customer Experience (CX), Kinaxis, O9 Demand Planning, Procurement Operations, Strategic Planning, Supply Chain Management (SCM), Supply Chain Planning (SCP), Transportation And Logistics

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

SCM - Planning & After Sales

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.