Front Line Manager - Supply Chain Management 4B

1401 Genpact India Pvt. Ltd.; Bengaluru; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Genpact is seeking a Front Line Manager - Supply Chain Management in Bengaluru to lead data-driven SCM analytics and cross-functional initiatives. You will manage data collection, quality improvements, and develop insights to support strategic decisions.

The role focuses on transforming Install Base data, SLA metrics, and inventory analytics while driving automation and stakeholder collaboration in a hybrid work setting.

Qualifications

• Bachelor-level and/or Master-level qualifications in supply chain, logistics, operations or related field; CSCP certification preferred.
• Experience with large-scale data analysis and supply chain analytics.
• Familiarity with AI-driven analytics and digital transformation in SCM.

Responsibilities

• Manage weekly collection, validation, and transformation of client Install Base data for internal systems.
• Identify data discrepancies via root cause analysis and implement corrective actions.
• Analyze data trends to generate actionable insights and alert leadership to risks.
• Collect and validate SLA miss data from supply chain partners for executive dashboards.
• Design, develop, and maintain reports on shipments, backlog, renewals, and on-hand inventory.
• Solve complex supply chain challenges using data mining and analytics to drive improvements.
• Drive process automation and CI initiatives with cross-functional teams.
• Collaborate with stakeholders to ensure timely delivery of insights and reporting.

Skills

Data Literacy

Data Visualization

Problem Solving

People Leadership

Generative AI

Inventory Management

Supply Chain Management

Process Improvement

Stakeholder Communication

Education

Bachelor's degree in Business Administration

Bachelor's in Industrial Engineering

Bachelor's in Logistics

Bachelor's in Supply Chain Management

Master's in Operations Management

CSCP Certification

Tools

Blue Yonder Space Planning

Kinaxis

O9 Demand Planning

MS Excel

Data Visualization Tools

Job description

Front Line Manager - Supply Chain Management

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsibilities

• Manage weekly collection, validation, and transformation of client Install Base (IB) data, ensuring accuracy and readiness for upload into internal IT systems.
• Identify data discrepancies through root cause analysis and implement corrective actions to improve data quality and consistency.
• Analyze IB data trends to generate actionable business insights and proactively alert leadership to emerging patterns or risks.
• Collect and validate SLA miss data from supply chain execution partners, ensuring alignment with alternate data sources and preparing inputs for executive dashboards.
• Design, develop, and maintain analytical reports covering key supply chain metrics such as product shipments, backlog, IB renewals, and inventory on-hand.
• Solve complex supply chain challenges using data mining, analytics, and sound business judgment to drive operational improvements.
• Drive process automation and simplification initiatives in alignment with continuous improvement (CI) goals and cross-functional workstream planning.
• Collaborate with internal and external stakeholders to ensure timely delivery of insights and reporting, supporting strategic decision-making.

Qualifications

• Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management, Certifications Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy

Required Skills

• Blue Yonder Space Planning, Client Relations, Contract Management, Data Literacy, Data Visualization, Financial Management, Generative AI, Inventory Management, Kinaxis, O9 Demand Planning, Order Management, People Leadership, Procurement, Supply Chain Management (SCM) Language English (Required) Language Proficiency - Upper Intermediate - B2

Additional Job Location - Job Type Regular Master Skill List - Supply Chain Management Remote Type - Hybrid Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.