Service Delivery Leader - HRO - Payroll & Benefits 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Genpact in India is hiring a Service Delivery Leader for HRO - Payroll & Benefits. You will own end-to-end payroll operations from input management to post-payroll activities and drive service delivery excellence in a hybrid work model.

The role requires expert Workday Payroll and ADP knowledge, strong leadership, and the ability to collaborate with retained HR teams and external partners to ensure compliance and continuous improvement across the payroll lifecycle.

Qualifications

• Experience in end-to-end payroll management including input, processing, and post-payroll activities.
• Expert knowledge of Workday Payroll and ADP platforms.
• Strong governance and relationship management with HR teams and external support.
• Ability to drive process automation and continuous improvement.
• Ensure statutory compliance and regulatory reporting throughout the payroll lifecycle.
• Advanced English language skills.

Responsibilities

• Manage end-to-end payroll operations and time & attendance processing.
• Lead payroll specialists and oversee workload distribution.
• Maintain relationships with retained HR teams and external support.
• Drive improvements and quality reviews across payroll processes.
• Handle escalations for complex payroll issues.
• Monitor Workday and ADP platform performance and upgrades.

Skills

End-to-end Payroll

Workday Payroll

ADP platforms

Team leadership

Regulatory compliance

Process automation

Governance

Stakeholder management

Data analytics

Project management

Quality assurance

Global payroll

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

MBA

MBA Analytics

Tools

Workday Payroll

ADP

Oracle Reports

Automation tools

BPM tools

Job description

Service Delivery Leader - HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Expertise

Extensive end-to-end Payroll management experience (Input management, Payroll processing, Time & Attendance processing).

Expert-level knowledge of Workday Payroll and ADP platforms

• Manage end-to-end Payroll operations from input management and time & attendance through processing, disbursement and post-payroll activities
• Lead team of payroll specialists, managing workload distribution and backup planning
• Own relationship and governance with retained HR teams and third-party ADP/Workday support
• Drive continuous improvement initiatives, quality reviews and process automation
• Manage statutory compliance, audits and regulatory reporting across the payroll lifecycle
• Provide escalation management for critical/complex payroll issues
• Own Workday Payroll and ADP platform performance, upgrades and integration issues

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

Certified Employee Benefits Specialist (CEBS) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Required Skills

• Automation Technology
• Automation Technology
• Business Process Management (BPM)
• Change Management
• Client Relations
• Compensation Program Design
• Data Analytics
• Data Engineering
• Delivery Management
• Financial Analysis Reporting
• Global Payroll
• Human Capital Management (HCM)
• Incentive Compensation
• Lean Management
• Lean Six Sigma (LSS)
• Oracle Reports
• Payroll Management
• Payroll Processing
• Payroll Taxes
• People Leadership
• Process Consulting
• Project Management
• Project Portfolio Management (PPM)
• Quality Assurance (QA)
• Quality Management {+ 3 more}

Language

English (Required)

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

HRO - Payroll & Benefits

Remote Type

Hybrid

Work Shift

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.