Service Delivery Leader - HRO - Payroll & Benefits 3

1401 Genpact India Pvt. Ltd.; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Genpact India Pvt. Ltd. is seeking a Service Delivery Leader for HRO - Payroll & Benefits to drive end-to-end payroll operations and value realization.

Join a fast-moving, AI-powered environment where you will lead multi-disciplinary teams, ensure SLAs, and scale automation across global payroll processes. You'll collaborate with stakeholders, mentor teams, and implement process improvements in a scalable, compliant manner, contributing to transformation initiatives.

Qualifications

• Bachelors in Commerce, Economics or Finance.
• Masters in Business Administration or Analytics.
• CEBS certification is a plus.

Responsibilities

• Ensure delivery meets customer expectations, adhering to SLAs and ensuring customer satisfaction through noise-free operations.
• Assess team performance against set standards, taking corrective actions when necessary to ensure goals are met.
• Identify and drive value beyond SLAs and contractual terms, uncovering transformation and value-sharing opportunities.
• Provide strategic leadership in relationship management and communication at all levels, coordinating multiple deadlines and creating cohesive teams.
• Oversee payroll processing service delivery, ensuring accuracy and compliance with legislation, including Build to Gross, Pay processing, and reporting.
• Lead and manage multi-disciplinary functions (process & technology) to operationalize the entire Finance and Accounting operations lifecycle.
• Coach, mentor, and train the team while facilitating process standardization, simplification, and automation to improve operational efficiency.

Skills

Compensation Program Design

Data Analytics

Data Science

Global Payroll

Human Capital Management (HCM)

Incentive Compensation

Payroll Management

Payroll Processing

Stakeholder Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Certified Employee Benefits Specialist (CEBS)

Job description

Service Delivery Leader - HRO - Payroll & Benefits Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsibilities:

• Ensure delivery meets customer expectations, adhering to SLAs and ensuring customer satisfaction through noise-free operations.
• Assess team performance against set standards, taking corrective actions when necessary to ensure goals are met.
• Identify and drive value beyond SLAs and contractual terms, uncovering transformation and value-sharing opportunities.
• Provide strategic leadership in relationship management and communication at all levels, coordinating multiple deadlines and creating cohesive teams.
• Oversee payroll processing service delivery, ensuring accuracy and compliance with legislation, including Build to Gross, Pay processing, and reporting.
• Lead and manage multi-disciplinary functions (process & technology) to operationalize the entire Finance and Accounting operations lifecycle.
• Coach, mentor, and train the team while facilitating process standardization, simplification, and automation to improve operational efficiency.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications Certified Employee Benefits Specialist (CEBS) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Required Skills

• Compensation Program Design
• Data Analytics
• Data Science
• Global Payroll
• Human Capital Management (HCM)
• Incentive Compensation
• Payroll Management
• Payroll Processing
• Stakeholder Management

Language English (Required)

Language Proficiency - Advanced - C1

Additional Job Location

Job Type Regular Master Skill List - HRO - Payroll & Benefits Remote Type - Office Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world’s leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to participate in our hiring process in any other way.

Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.