Sr. Engineer - Operations Support 4B

1401 Genpact India Pvt. Ltd.; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Genpact India Pvt. Ltd. is hiring a Sr.

Engineer - Operations Support in Mumbai to design and validate processes, develop and implement training programs, and support cross-functional teams with proactive initiatives and data integrity. You will analyze needs, engage vendors for external training, and translate analytics into operational improvements for senior leadership. The role requires strong communication, a solid background in agile methods, and experience with service platforms like

Qualifications

• Bachelor/Masters degrees listed in the qualifications section.
• Industry certifications listed include CISSP, CKA, CSAM, ITIL, and ServiceNow Developer.

Responsibilities

• Design and validate processes.
• Plan and implement training programs and track progress.
• Support functional teams on proactive processes and data integrity.
• Identify training needs and connect with vendors for external programs.
• Provide recommendations to management based on analytics.
• Own and drive business analysis activities with strong communication.

Skills

Agile Methodology

Applications Support

Database Management

OS Management

ServiceNow Platform

Backup Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

CISSP - Workforce Academy Online

Tools

ServiceNow

Kubernetes

Job description

Sr. Engineer - Operations Support

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Job Description

• Design and validate processes
• Plan and implement training programs and track the progress on the same
• Support functional teams on proactive processes, project initiatives, integration support and Data integrity
• Identify training needs according to needs
• Connect with vendors for external training programs
• Provide recommendations to management for operational improvements based on analytical findings.
• Develop system and domain expertise and participate as a team member on projects
• Represent the team on various projects and corporate initiatives.
• “Own” and “Drive” all activities essential for business analysis with strong communication skills
• Collaborate with multiple stakeholders across various domains to explain, clarify, elaborate, and finalize training requirements
• Bring Industry best practices to ensure operational stability
• Drive Service improvement projects across in partnership with internal and partner teams
• Engage with various groups to deliver their business requirements
• Gather, analyze, and provide executive summary level data view for upper-level management

Qualification we seek in you!

• Provide advanced technical support for troubleshooting and resolving application-related incidents;
• Collaborate with cross‑functional teams to ensure timely resolution of issues and minimize downtime;
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics, Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Certified Software Asset Manager (CSAM) - Pearson VUEPearson VUE, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server Support

Language English (Required)

Language Proficiency - Proficient - C2

Additional Job Location / Job Type / Master Skill List / Remote Type / Work Shift

Additional Job Location - Job Type Regular Master Skill List - Operations Support Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

We’re an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run.

Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you’ll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.