Service Coordinator – Specialist

Jobtailor; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

Jobtailor in Chennai, India, is seeking a planning professional to support service-area planning and administration. You will create SAP material orders, track orders, and coordinate between back office and field teams to ensure timely, high-quality service.

The role emphasizes SAP S4Hana knowledge, service order handling, planning coordination, and strong MS Office capabilities with a customer-service orientation.

Qualifications

• 1-2 years in a planning environment.
• Coordination or similar role experience.
• Fluent in English (written and spoken) desirable.
• Health & Safety focused and customer service oriented.

Responsibilities

• Support planning management of service areas and admin tasks.
• Coordinate with Service Team in back office and in the field.
• Create SAP material orders for activities and non-time-critical items.
• Review order status to ensure timely delivery and quality.
• Perform 1-3 weeks planning and manage PO/BDM requests.
• Vendor setup, invoice approval, and material procurement.
• SNOW tracking, assign service orders to technicians, and QA.

Skills

SAP S4Hana

Service Order Management

Planning Coordination

Microsoft Office

Customer Service

Tools

SAP

SNOW

Job description

• Support the planning management of the service areas by supporting on all plan and administrative and repetitive tasks
• Work closely with Service Team in back office and in the field
• Provide efficient planning in order to deliver works on time, with high quality service
• Create SAP material orders both for plannable activities and non-time-critical materials
• Continuous review the order status to ensure timely delivery
• Material booking for subcontractors in SAP
• Perform 1-3 weeks planning
• Manage purchase-related activities such as creating and approving PO/BDM requests
• Vendor setup support, invoice approval, and material procurement
• SNOW tracking & monitoring
• Assign SO to technicians
• Add / adjust material in SO
• Follow-up SO data quality
• Handle service order quality checks
• Validate works on turbine and close SO (TECO)
• SAP/Osapians tool integration follow-up
• Alignment and interaction with regional team

Requirements

• 1-2 years of experience in a planning environment
• Proven experience in coordination or similar role
• SAP knowledge in S4Hana and ECC
• Experience in an operational Service role is preferred
• Basic understanding of resource and capacity planning and budgeting
• Advanced Microsoft office skills
• Fluent in English (written and spoken) would be desirable
• Customer service focus
• Health & Safety focused

Core Competencies

Demonstrates expertise in SAP S4Hana and ECC for effective planning and procurement processes, with a strong focus on service order management and quality assurance. Proficient in resource and capacity planning, ensuring timely delivery and high-quality service.

Highest-signal resume keywords

• SAP S4Hana Knowledge
• Service Order Management
• Planning Coordination
• Microsoft Office Proficiency
• Customer Service Focus

ATS Optimization Keywords

Hard Skills

• SAP Material Orders
• Purchase Order Management
• Resource Planning
• Capacity Planning
• Material Procurement
• Invoice Approval
• Service Order Quality Checks
• Vendor Setup
• Operational Planning
• Budgeting

Soft Skills

• Customer Service Orientation
• Health & Safety Awareness

Industry Keywords

• Service Management
• Operational Service Role
• Planning Environment

Tools & Technologies

• SAP
• SNOW