Service Coordinator

Kala Care Global LLP; Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

Kala Care Global LLP in Pune, Maharashtra seeks a service professional to monitor After Sales Service activities for DG Sets, handling customer complaints and MTTR metrics.

You will coordinate with OEMs, verify failed parts, arrange installations and attend breakdowns through regional branches, while organizing field trainings.

Diploma/Graduate/Post Graduate in any discipline with hands-on after-sales experience on similar products is preferred.

Qualifications

• Hands-on experience in after-sales service for similar products.
• Diploma/Graduate/Post Graduate in any discipline.

Responsibilities

• Monitoring of the After Sales Service activities for DG Sets, including customer complaints and MTTR.
• Periodic review of Service Operations with OEMs GOEMS & KDG.
• Verify & check failed parts and engines for onward dispatch to principals.
• Arrange installation checks and attend breakdowns through branches/service outlets.
• Plan and organize training programs for operators and maintenance staff of OEMs and customers.
• Follow up with end users for payment related issues.
• Organize and conduct service camps and customer training on field.
• Monitor return of field non-conformance engines and update staff via bulletins.

Skills

After-Sales Service

DG Sets

Customer Handling

Education

Diploma/Graduate/Post Graduate

Job description

Role & responsibilities

Monitoring of the After Sales Service activities for like customer Complaints, MTTR, service requirements DG Sets.

Periodic review Service Operations with OEMs GOEMS & KDG.

Verify & check failed parts and engines received as received from field for arranging onward dispatch of the same to principals.

Arranging for Installation checks and arranging for attending breakdowns through respective branches/service outlets.

Plans and organizes training programs for operators & maintenance staff of OEMs & Customers.

To follow up with end users for payment related issues.

To organize & conduct service camps & customer training program on field.

Monitors activities related to return of field non-conformance engines. To update the skills of staff working with him by referring bulletins & circulars issued by KOEL from time to time.

Preferred candidate profile

Hands on Experience on After Sales Service with Similar Product

Diploma/Graduate/Post Graduate in Any Discipline.