Service Coordinator

Ezone Security Solutions Pvt. Ltd.; Hyderabad; On-site; INR 335,000 - 446,000; Full time

Job summary

Ezone Security Solutions Pvt. Ltd. in Hyderabad, India is seeking a client-focused professional to manage relationships, respond to enquiries, and help ensure service levels.

You will document activities, meet clients to assess needs, and use CRM software to keep records up to date. You will regularly follow up with clients, prepare reports on service levels, and propose improvements. Strong communication and data entry skills are essential, as you will draft documents and maintain databases to

Responsibilities

• Understanding all services currently offered by the organisation and its providers.
• Developing and maintaining customer relationships.
• Responding to customer enquiries over the phone, in person and via email.
• Creating regular reports on service levels and requirements.
• Evaluating overall service level and implementing continuous improvement tactics.
• Meeting with clients to evaluate needs and recommend appropriate services.
• Performing regular follow-ups with clients to ensure ongoing satisfaction.
• Resolving client issues in person, over the phone and via email.
• Using office computer software to enter data into databases and review and draft documents.
• Using Customer Relationship Management (CRM) software to manage client relationships.

Job description

• Understanding all services currently offered by the organisation and its providers.
• Developing and maintaining customer relationships.
• Responding to customer enquiries over the phone, in person and via email.
• Creating regular reports on service levels and requirements.
• Evaluating overall service level and implementing continuous improvement tactics.
• Meeting with clients to evaluate needs and recommend appropriate services.
• Performing regular follow-ups with clients to ensure ongoing satisfaction.
• Resolving client issues in person, over the phone and via email.
• Using office computer software to enter data into databases and review and draft documents.
• Using Customer Relationship Management (CRM) software to manage client relationships.