Client Services Professional

Demandx; Dadri, Bengaluru; On-site; INR 350,000 - 900,000; Full time

Job summary

DemandX is seeking a skilled Client Services professional in India to develop and implement effective client service strategies that drive satisfaction. You will build lasting relationships with clients, understand their needs, and provide tailored solutions.

You will collaborate with internal teams to resolve issues, conduct regular feedback sessions, analyze client data to spot trends, and design plans to increase retention and revenue.

Qualifications

• Develop and implement effective client service strategies to ensure high levels of customer satisfaction.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Collaborate with internal teams to resolve client issues and improve overall service delivery.
• Conduct regular client feedback sessions to identify areas for improvement and implement changes.
• Analyze client data to identify trends and opportunities for growth and develop plans to increase client retention and revenue.
• Provide exceptional customer service through various communication channels, including phone, email, and social media.

Responsibilities

• Develop and implement effective client service strategies to ensure high levels of customer satisfaction.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Collaborate with internal teams to resolve client issues and improve overall service delivery.
• Conduct regular client feedback sessions to identify areas for improvement and implement changes.
• Analyze client data to identify trends and opportunities for growth and develop plans to increase client retention and revenue.
• Provide exceptional customer service through various communication channels, including phone, email, and social media.

Job description

• Develop and implement effective client service strategies to ensure high levels of customer satisfaction.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Collaborate with internal teams to resolve client issues and improve overall service delivery.
• Conduct regular client feedback sessions to identify areas for improvement and implement changes.
• Analyze client data to identify trends and opportunities for growth and develop plans to increase client retention and revenue.
• Provide exceptional customer service through various communication channels, including phone, email, and social media.