Customer Care Manager

Mahindra And Mahindra Ltd.; Kolkata District; On-site; INR 300,000 - 600,000; Full time

Job summary

Mahindra And Mahindra Ltd. is seeking a field service professional to analyse technical vehicle complaints and rectify defects in the field, while ensuring internet-based warranty processes are maintained efficiently.

The role also focuses on implementing service processes at channel partners, managing spare parts inventory, and training service managers during monthly field visits to improve dealer performance and profitability.

Qualifications

• Diploma or bachelor's degree in engineering required.
• Mechanical specialization preferred.
• Field service and warranty familiarity a plus.

Responsibilities

• Analyse technical vehicle complaints in the field.
• Rectify defects in vehicles and overhaul aggregates.
• Maintain and handle internet-based warranty processes.
• Implement service processes at channel partners.
• Prepare MIS on service, spare parts inventory and dealer performance.
• Conduct monthly visits to ASC and training of service managers.
• Coordinate spare parts orders to ensure inventory targets.

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

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Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical