Rental Service Guwahati

Godrej Enterprises Group; Kamrup Metropolitan; On-site; INR 400,000 - 650,000; Full time

Job summary

Godrej Enterprises Group is seeking a Service Sales professional responsible for generating service business and meeting sales targets. The role includes visiting customers, evaluating repairs, and promoting genuine spares and attachments.

You will support service contracts under the territory and ensure service parameters are met, while maintaining proactive communication with customers and the Service Head.

Qualifications

• Essential: engineering degree/diploma or graduate in any discipline.
• Experience: 2 years for degree holders, 4 years for diploma/graduate.
• Experience in service of industrial products like MHE.

Responsibilities

• Generation of Service Business & achieving Desired Sales targets; visiting customers to generate service business and evaluate technical jobs (repairs, refurbishing).
• Support service business by generation of sales of genuine spares & attachments; ensure sale of contracts like AMC/CMC under territory.
• Ensure all service business parameters are met; maintain clear communication for follow ups with customers & service HO.

Skills

Technical Skills

Communication Skills

Product knowledge

Sound fundamental concepts

Education

Degree / Diploma in Engineering or Graduate in any discipline

Job description

About the Business & Position Overview

Key Responsibilities

1. Generation of Service Business & achieving Desired Sales targets2.Ensure all Service business parameters are met.3.Customer Satisfaction4.Warranty Disbursement5.Mentoring Dealers, Training customers & operators6.Organization Imperatives

Job Description

The incumbent would report to Service Head of the branch location. The incumbent would be responsible for the following: 1.Generation of Service Business & achieving Desired Sales targets-Visiting the customers for generating Service business & evaluating technical jobs viz., repairs, refurbishing etc.-Supporting the service business by generation of sales of genuine spares & attachments.-Ensuring sale of contracts like (AMC/CMC) under given territory. 2. Ensure all Service business parameters are met-Ensuring clear & concise communication for follow ups with Customers & Service HO personnel.-Maintaining & having the Service MIS on tab.3. Customer Satisfaction-Ensuring customer satisfaction by quick responses for spares and services for long-term relationships.-Focusing sharply focus on hiring & Contracts customers and relationship management.4. Warranty Disbursement-Whilst warranty period, Salvage / repair the spare parts to reuse, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation.-Controlling closely controls on receivables and ensuring collection of required documents like (TDS form/ C Form etc.) to maintain working capital within norm.5. Mentoring Dealers, Training customers & operators-Providing training to Dealers & customers about upkeepment, maintenance and safety of the equipment purchased by the customers.-Having an upbeat attitude to remain optimistic & be a go getter.6. Organizational Imperatives -Actively participating and originating Kaizens -Actively involving in Business Excellence initiatives -Adhere to Compliance and Safe Working Note: - The incumbent would be required to travel extensively for the purpose of Company-s business as per the job requirements. - The incumbent should possess a valid two-wheeler driving license.

Qualification Details

Essential Qualification :

Degree / Diploma in Engineering OR Graduate in any discipline

Preferred Qualification :

-

Experience Details

Essential Experience :

2 years of relevant work experience for Degree in Engineering OR4 years of relevant work experience for Diploma in Engineering / Graduate in any discipline

Preferred Experience :

Experience in service of industrial products like MHE

Special Skills

Essential : 1.Skills required:-Technical Skills-Communication Skills2.Knowledge of:-Product knowledge-Sound fundamental conceptsPreferred : -